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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Good set ice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Send that helped me was very friendly and did a great job. I especially appreciated that she cleans up after she left and helped me take a TV to the garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great service. what else can I say! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was awesome per norm in handling my service requests. They utilize safety protocols upon entering my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv so well balanced I really really appreciate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Set up my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, knowledgeable tech. Xxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend GS to all my "old" friends

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always helpful, kind, courteous, patient in explaining how things work. They always make sure everything works properly and that you understand before they leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone should use the "Geek Squad."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They call to say when they are going to arrive, bring all the items with them. Set everything up, explain as they go along, answer questions, clean up, take all boxes etc. How can you beat that? Guys are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK Squad installed all units in a timely manner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were most outstanding installing all the components. Informing me as they set up the equipment and how to use it. They also remounted the old TV in living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew their stuff.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents quickly connect the Sound Bar, to my Sony Bravia, and explained how to select the proper sound source.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best & kindest Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was remarkably patient and explained what we needed to do to use the sound bar correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent setup by installer. Was here on time and very pleasant individual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad SONY Soundbar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our new SONY SOUNDBAR when they set up our TV. Also set everything up to work with DISH.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vizio sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great but the sound bar is not a 5 star rating .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, they set the TV and surround sound up for a one remote control and made sure that everything was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup Went Great By Geeksquad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    let them do it. it's worth it. it was nice to have best buy handle the complicated parts. I have never had a best buy squad come to my home that was not extremely professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jim and Linda

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dan and Mike of Geek Squad from Best Buy are the Team to watch for timeliness, efficiency and salesmanship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install is Easy when a Geek does it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always request Chris L from the Portland store because he is amazing. He knows my house and recommends the right product for my job. He brings it and installs it. Trust him implicitly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a good job of connecting all the various components of the home theater system. I am still hoping for a follow-up consultation concerning accessing and adjusting component settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad LG Sound Bar Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job of delivering and installing the LG Sound Bar. They spent the needed time in providing instruction on how to use the unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two guys showed, resolved my issues, found out my existing receiver was good. took back the new one, and made sure i was credited for the one i didn't need.

    I would recommend this to a friend