Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 7,928 reviews
  • Rated 5 out of 5 stars

    Audio set up amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came to set everything up went above and beyond. They explained everything to me and made sure everything was working perfectly. Wonderful from start to finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up by the Professionals

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad knows their stuff! They were so knowledgeable and helped me learn all the things needed to feel comfortable with a new TV. Excellent choice if you are not the most technologically savvy person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Geek squad installation of our TV and sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our TV, sound bar, and set up all new systems. Everything was professionally and swiftly done. All questions and concerns were addressed during the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope item my order good. Please text with me before item coming my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job solving the issues that occurred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANK YOU

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your staff guys were great setting up the sound bar and showing us how to work equipment. Please thank them again for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Max did excellent job explaining how to connect our old sound bar and better yet how to install a new one if/when we get one. It will be easy and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the TV, and sound system with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a careful set up that works well. xxxxxxxxxxx!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! The technicians were knowledgeable and spent time helping me become familiar with operating the TB

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review the sound system.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable about how my system was configured. He made modifications which did help. However, my system apparently is not capable of providing system sound to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad unstoppable solving all my problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great fast and very very capable....nothing they can't do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was professional & extremely courteous

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my new TV and installed supporting devices and explained any questions we had in an highly knowledgeable manner,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Justin and Anthony added VCR to Home Theater

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both were very diligent to give the best possible connection for my analog device given my home theater is digital and all devices connect via a digital receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy customer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employees only the best!! I will be renewing my contract!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved me time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle free and very professional. The installers were very helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very goo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just an great person. has an great attitude very polite knew what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians connected my existing soundbar, sub-woofer and DVD Player to perfection. Everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Terrific

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE have had Geek Squad for many years now for our computers this is our first time using them for TV and Audio. As usual they we prompt and pleasant to work with and totally handled our installation professionally.

    I would recommend this to a friend