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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 198 Showing 3,941-3,960 of 7,928 reviews
  • Rated 4 out of 5 stars

    overall..good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here earlier than expected, and did a quick install. I had to call them back twice for other issuses but were quick to respond eventho nothing was actually solved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth as silk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and professional. Knew his stuff and gave good suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a Job Well Done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team who came to set up the sound bar was efficient and capable. Good work was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad delivered and set up with out any issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What ever electronics you need go to best buy. Make your purchase and join total tech support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my tv and sound in a timely manner and where on time . Which doesn’t happen with other services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ad-on Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Bar works great. No issues with it, like being at the movies, only get to watch everything at home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech was very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very fast and courteous. I wish everyone that come to a person home would be courteous and understanding to your needs.Thank you Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatness

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny to not have to hassle with moving things around, swimming in a sea of cords or biting the head off of the person trying to hold up the other end of the TV!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the Geek Squads fault sort of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this sound bar to go with a new Sony 85 inch TV I was told the sound bar by my salesman and Sony Rep that it would fit under the TV on my 62 in table it did not. You have yo have 74 inch table for the TV to sit up high enough anyway I was left with a sound bar sitting off to the side and sitting too tall for the tv remote receiver to work we had to set the new Tv on 2x4’s for it to work rigjt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked up my sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by the direct tv guy that my home theater receiver was not producing sound. Mitch came out and hooked up my new receiver and I had sound in a matter of minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Who do you call for help Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work from the Geek Squad from unpacking, mounting, hooking everything up and explaining how to use everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy was great and explained how to work it and everything. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squd are professional and courtious

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and soundbar and connected everthing to my wifi quickly and effiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ussue was resolved qithin the hour

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer lost the ability to cast movies from my computer to my tv and the tech spent an hour tuning up my computer and installer the casting icon and it works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were pleasant & respectful. They hooked everything up and explained to me how to operate everything. They were very friendly and patient as I asked many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nothing but great things to say about the Geek Squad guys, they truly deliver customer satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Third party set up my TV etc. Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came over did a great job setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very quick and effective installing my TV and sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation and delivery in an hour

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came in and mounted TV and connected devices and made sure all worked. They took the time to make sure I knew how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to have the Geek Squad to set up our new receiver for our home theatre system. They quickly finished my setup that I couldn't figure out.

    I would recommend this to a friend