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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 7,928 reviews
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mounted tv & everything attached to it-very quick & efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad made a quick fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cody and his team worked on my sound system for an immediate fix and made recommendations for a new A/V receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our representative for in-home service was excelle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was on time, cordial, performed the needed services, and provided a recommendation for another product. Excellent experience with the in-home service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting of 75 inch TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad did excellent job of mounting and installing my new Sony TV. They did great job making sure everything worked and that I understood what was done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    East set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of the sound system was easy without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INSTALLATION OF NEW TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and efficient as well as very pleasant to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Just have to pull it out a little get remotes to work on the infrared signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents came in and solved my problem immediately. Will definitely use them again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great ….they got it completed in no time and did a great job explaining how everything worked. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks installed our tv and connected the soundbar. Didn't have to lift a finger till it was time to start changing channels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the techs were first class and very knowledgeable and competent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PROFESSIONAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are extremely limited when it comes to electronics and computer stuff. These folks are not ...... great job, friendly, and are willing and able to answer any questions we have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home is home again with sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar connected and my home theater is back up and running. Chris and Ian did a fabulous job. Highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were friendly and professional and hooked up everything in an orderly and timely manner. They made sure I understood everything prior to their leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad sound at hoookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick prompt installation and service. Great explanation of how to operate after installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tech! Solved my issues with the best advice I've gotten in years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians hooked up the new TV to our existing sound system and got everything working, which wasn't before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic Audio Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by the Best Buy Geek Squad technician. Took the time to explain the set-up as well as the functions of new Harmony remote that was included with our work order. Well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just fine no problems. What can you say about the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected other devices to my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and efficient. Everything was connected and working properly. They also told me how to use this new connection.

    I would recommend this to a friend