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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job hooklng up my sound bar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad was great, just didn't need sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we ended up not using the sound bar but I'm sure it would have been excellent and the Geek Squad guys ere ready to install it if I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad connected everything quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squard did a great job! They were polite and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a curved 65 inch tv and had the geek squad install with my surround sound and cable. They delivered the set, spent over an hour hooking it up, and cleaned up better than when they got there.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All audio components were connected they way I wanted and all work together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and Wireless Speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were quick, efficient and most of all friendly. They ensured the TV, subwoofer and wireless speakers were up to our standards prior leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    if you busy like me, have Geek Squad install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the small price I paid for Best Buy to install, it was well worth me not having to spend hours hooking up and then having something never quite work right...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and knowledgeable techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad techs were very helpful. I always thought of myself as being fairly tech savvy but I must admit that times have passed me by. The help was greatly appreciated (and alas needed).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good investment - the Geek Squad yearly service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I more than likely could have set the sound bar up but, why should I? I have their whole house service yearly and it's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Willingly Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was grateful to get the help for the technicians. They willingly let me ask questions and gave me the help I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents have done a outstanding job in mounting my Soundbar to the wall highly professional agents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Movie theatre quality and more control over audio voices allow for less closed captioning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an awesome job hooking up the sound bar under the tv that they hung on wall

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to solve issue I was having with my TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Geek Squad installed my TV and Sounds system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was good but the service fees are not clear. The store needs to educate their Sales people about Geeks services and charges.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ran install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys were really great were done very quickly so professional so polite everything worked perfectly Kreston and helper are tremendous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad and Bose soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They certainly knew what they were doing, and were patient explaining how to use the system to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long distance help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the team install audio for my mother who lives 5 hours away. Great communication and service. Mom was happy too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful. Answered all my questions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician set up my receivers upstairs and in the basement. Checked all the speakers. Answered all of my questions. Very polite, courteous and pleasant to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad helped us with everything. Were super happy with their service.

    I would recommend this to a friend