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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 204 Showing 4,061-4,080 of 7,928 reviews
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed the installation very efficiently. The soundbar is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my sould bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although a simple process the young man was professional and performed this task great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my soundbar and was extremely knowledgeable. Wasn't sure it would work for my TV, but got it done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our agent did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up our sound bar for us and assisted with showing us how to use it. Just not happy with the sound bar or TV - but Agent was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad attached our additional speaker for the hard of hearing and programed it to operate from the new TV remote which now let's us have only one remote instead of two.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person is very knowledgeable, he is very kind and patiently worked and made it work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad! It was an easy installation with the geeks around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technically challenged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very helpful in helping a low tech old guy understand how to operate the unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV techinal issues fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to resolve our two issues quickly. The set is now working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great work Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad agent that did the work on installing my sound bar was great and work and told me what they were doing and made me feel very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to get done. I would recommend you have the geek squad do it and show you how they did it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are legit. They are very professional, fast, and know what they are doing. They cleaned up everything after they were finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew what they were doing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team was awesome. They were in the middle of the holiday season. Super busy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, competent young men delivered, set-up, and explained functions of new TV and sound bar. Definitely worth the $ to have Geek Squad do this if you don't know much regarding electronics!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job hooking up the sound bar to the TV! Quick job and looked great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    TV install satisfactory, computer less than .....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer installment less than satisfactory. Geek didn't explain anything about how to use it. I ended up having a private consultant come in and make adjustments (like hookup the wi-fi) and show me how to use it. The TV installation was satisfactory, though the agent forgot to take away the boxes . I have had satisfactory use of GS and take some of blame for computer install -- I should have asked more questions

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback, John. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Jake squad fix our remote problem with the TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great again a usual very friendly Nate clan just can’t say enough for you guys you are a lifesaver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech hooked me up and was running quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my own soundbar and tech connected quickly and my sound bar works better than on my previous TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound Bar Mt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if this is well mounted like the way the samsung TV was done a few months ago

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Rep set up TV and soundbar quickly and explained everything!

    I would recommend this to a friend