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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 7,928 reviews
  • Rated 5 out of 5 stars

    Awesome Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save the hassle of doing it yourself. If you have the money but not the time. Very professional service for not a lot of cost. And the professionalism of a qualified representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad's performance was excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so helpful. After the sound system was installed, he reviewed its operation and answered all our questions. His manner was friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn and his team did an excellent job installing my new system. They were on time, clean and very courteous. They did an incredible job and everything works great and my home looks wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a great 50" tv. Service contract and installation provided were superb. Staff courteous and helpful. Geek Squad is such a blessing to those of us technology challenged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was quick and very well organized. All options were explained to me in detail until I understood. Everything was tied together very neatly and all was cleaned up before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough good things about the Geek Squad. They are efficient, arrived on time, and quick. They made sure I could use the equipment before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! He did a great job and explained everything to me like I was his mom! I was very impressed with how much he knew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad does a nice installation with all there products. Nice, polite, very knowledgeable about there products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technicians they sent were very

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    knowledge able and showed me everything I needed to know . They even helped me with my other TV. If and when I have to have someone help me with another set up they will be the first ones I call

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent teamwork, professional, and very considerate of our needs. 10*!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and did a great set up. On time as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice young men that answered all of our quest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice that they connected our DirecTV and now we only have one remote. These two were wonderful and knew so much about what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, very professional

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to deliver and set up my TV and surround sound system for my basement. They were fast and efficient. Expert service at a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very knowledgeable techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech. was very knowledgeable and soon had the system up and running without a hitch. If you have questions and are not super tech savvy about your set-up, get assistance from the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed squad evaluated sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great but the sound bar did not work with our TV and had to be returned.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job setting up--but since I did not need the cable I purchsed, I sent it back with them, but never received the credit. Only later was I told I have to go into the store myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and it is working perfect and left my house and took all the rubbish with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Customer Service and great work.outstanding knowledge and very quickly assessment of problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough, knowledgable, helpful re: install/set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, helpful, pleasant, able to answer most basic questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. They set up two wall mounted smart tv's with receiver and universal remote. They were very professional, worked well together and had us up and running in no time.

    I would recommend this to a friend