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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 212 Showing 4,221-4,240 of 7,928 reviews
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completed installation of sound bar with installation of tv. All work from remotes like promised. Good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of installing my sound system. I have had no problems with it since they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are gods!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly. Perfect. I will always get geekers. They are well trained and know what to do every time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy team set up my ordered TV with no issues. They were professional and quick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my product on time and quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar issues after new DVR installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick problem solving, for my soundbar malfunction, on top of the results I was looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was mounted and also the soundbar. Great job with excellent results.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Plug it in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had already installed the mounts on the wall. The tech just had to plug it in .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Electric surge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent identified the problem (electric storm surge fired rear speakers) and helped with a solution to the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast professional installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua did a excellent job of installing the soundbar. Five stars to Joshua for being very professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have preferred a better quality sound connection to tv versus using a Bluetooth connection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rushed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish we had more time. It seems as though they were rushed and didn't have the proper amount of time to spend here. Not the guys' fault. The schedule was just too full.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with their work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked with existing system and new components, took extra time to make sure things worked together. Even came back to make sure remote worked with all the components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The service tech was very knowledgable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was very courteous and arrived on time. He quickly went to work to set my new television and setup the audio system on my home theater. Very pleased with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dennis was very helpful and willing to find a solution. I appreciate Geek Squad making sure the install meets customer expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job of installing and setting everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Entertainment System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job setting up our new home entertainment systems, showing us how to operate & ensuring everything was totally functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Positive experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, friendly and competent. We couldn't ask for anything more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Add On

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad sound bar installation on 75” LG TV. Great job by a super team of Geek Squad employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They know where all the cables and wires go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know where all the cables and wires go! For the price, the service was fair and they were very informative when they set the items up. The program the remotes couldn't ask for more

    I would recommend this to a friend