Customer Ratings & Reviews

Great to have knowledgeable person do it. Took them less time and no frustrations on our part.

It was excellent and professional work from the service team. They installed Sonos sound bar with wall mounting and connected it to woofer & media theater. They also realigned Short Throw Projector (HiSense) with 100" screen which needs patience and skill. Great Job. Well done. Really appreciated.

Donald did a great job! He owns a Sonos Beam and knew just how to get me going with the app. I want him to come hook up my new OLED TV! I've had the Geek Squad set up my systems before. They leave with all the packing materials and everything works correctly!

The Geek Squad has always fixed my problems. This time they assisted in setting up a sound bar on my TV. They determined the device was faulty so I returned it to Best Buy with no problem. Thans always for the great service.

The Best Buy representatives recommended the device that would best work with my brand tv, and it has made a monumental difference in the small room I. Which it was installed. The Best Buy guys took the time to show me how to effectively use the purchase. I am so appreciative

I am not sure the soundbar is working correctly as I can't hear the surround sound that I had expected to hear. (A disappointment over the Boise System I had to replace due to age - it still worked great but had hook-up compatibility issues.) Installation of the Samsung was professional, however.

The squad installed our soundbar to perfection! They were on-time, professional, efficient and explained how everything works. We couldn't be happier!

On the second visit, for another $100, this guy knew what he was doing and got our TV set up correctly in less than ten minutes and explained to us how it worked. Much different experience than the first geek squad guys who delivered and originally set up the TV (for $260) who were clueless and not helpful at all.

Geek squad installation was great. They added my soundbar to my TV install no problem. Took them just a couple minutes and I was up and running. I wouldn't have normally added this service, but since it was included with TotalTech, there was no reason not to.

When our TV was instattle by the Best Buy employee it was recommended we consider adding a Sound Bar to enhance our enjoyment of TV by our covered area near our pool. It was installed the following day and works great. The marked improvement is very much appreciated.

I love my Geek squad!!.. the 2 gentleman that came to my home to install my tv and tv mount, we’re absolutely amazing they set up my tv very quickly and had the time and patience to show me how to use my tv, great customer service.

Geek Squad installed a 75" TV and soundbar, they were on time, friendly, and professional. I had a vision of how I wanted the soundbar setup, but the tech made a much better suggestion that looked cleaner and was actually cheaper. Job well done!

We've had Geek Squad set up / install a few pieces of equipment over the years. They are always professional, fast and pleasant to work with. We appreciate the time they spend ensuring everything works and we understand how to get the most of our purchases. This install was no different! Great Customer service is hard to find these days - Geek Squad is Rocking It!!

The agent installed, mounted, and setup a new Sony 55" Smart TV in our bedroom on the 2nd floor. He was polite, knowledgeable, patient, and open to any questions we had. His work was done neatly and efficiently. He went the extra mile by showing us how to install our older TV in the study on the first floor of the house. Would call again and be very pleased if he were to be assigned to us again.

Purchased a Hisense Roku & added a Soundbar Connect from Best Buy. Glad i made this add on. Listening to movie es & sports is much more exiting with it. For the cost, this is a nice soundbar unit. Geek Squad quickly got me set up & connected. They were professional & very pleasant.

they came in and set up the sound bar, and fixed it so the remote could be used for the tv,sound bar, and dvd player they did a great job and did not leave until i was comfortable using the item. they are on the pricy side charging me to set up the sound bar , but then selling me a universal remote at the house and charging me more to set up the remote using a computer like i could have done that ( nope i could not have ) but it all works

Originally established a window of time I was scheduled for device. I was kept in formed of the time as they completed other customer’s service. This was extremely helpful. They diagnosed the issue I had and provided the solution in short order.

He connected everything well Did a wonderful job very knowledgeable

I love Bass in my music sound and boy does it Boom while playing my favorite music. I listen to music as I clean my house and it puts me in a better mood while cleaning. The music actually makes me have more energy to clean. I know, sounds crazy right, but it’s so true. I have the Polk brand and it’s pretty surprisingly just as good as Bose, which I have in my truck. My New Years party gone be BOOMING

John with Geek Squad from the Carmel, IN Best Buy store was professional, knew his business, explained how to operate our new Sony Smart TV, connected the new Sony sound bar to the TV, set up all the apps for us, programmed the new Sony TV remote to work with DirectTV, AND overall did a stellar job! He is really really good!