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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 229 Showing 4,561-4,580 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek squad hooked everything great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone is always so nice and helpful…They hooked everything up ina short time..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, friendly, knew what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason we purchased our tv at Best Buy was because of the Geek Squad. The tv is wonderful in terms of color, sharpness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Demonstated and answer all questions we asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great personal service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to make sure my DVD player and sound bar were installed correctly, thus I was willing to pay extra for this service by the Geek Squad professional staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful service. They were knowledgeable and quick. I would never have been able to set up the soundbar myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who came out and installed the sound bar was great. Very professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar issues were resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that Came to help us w the sound bar was very knowledgeable and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Excellent excellent excellent excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let Geeksquad do your installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did all the installation for the 2 TVs, Soundbar, and Roku. So easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rep.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Rep hooked up my existing LG Soundplate to my SamSung TV .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer operating system upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrade on my laptop was performed and returned to me at the time the agent said it would. We are very pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my sound bar and hid all my cords, and repositio ed my TV on the wall mount. A++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great, on time, polite, helpful. Even helped us hide the plethora of cables we had going around 5/5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was professional. Geek Squad Tech was quick and cleaned up after themselves. Set up looked good when completed. Removed all the trash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work, done right the first time! These guys know their equipment and how it is supposed to be set up. Knowledgeable and helpful with teaching new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents did great job relocating old sound bar from one room to another

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. It has improved over the years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected the sound bar and adjusted the TV feet for a perfect fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was set up as desired.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent’s installed and set up the TV, receiver and DVD player as planned and everything is working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent got my sound bar and woofer working that I had purchased months ago. He was knowledgeable and vey pleasant.

    I would recommend this to a friend