Customer Ratings & Reviews

We were having trouble with a sound bar, cutting in and out. The technician came on time, with a very friendly attitude. She helped us figure out that it may be something as simple as a cord, and left us with options to follow up with if that did not work. The new cord worked perfectly, and it has been the end of our problem with the sound bar. It was a much easier fix than when we talked to their people from the Best Buy plan, he told us that we would need to take the TV and sound bar back to the store which it’s a 75 inch TV and we are both in our 70s not going to happen. So we were very happy with the way the young lady helped us out, great service would definitely have her back

The first person who called said that they were running behind so they were going to send somebody else and that person was just absolutely phenomenal one now that they're way was extremely extremely patient made sure I understood everything that was one of the best experiences I have had through this whole ordeal of me trying to get all this set up I cannot think her enough the politeness best service ever from her

These installers were so professional and very knowledgeable of all our devices...reconnected them all with best advice and instruction

Agents had this soundbar installed in an 3/4 of an hour. Clean, crisp sound. The agents, Carlos and George were terrific. Knowledgeable, easy to understand and not a bit of mess. great install. Thanks G.S.

the guys knew what they were doing, Thank you so much... he came on time and installed my soundbar and hooked it up.. it was done wonderfully.

Only reason to give a 5 star is because there is no higher rating. Top notch service, top notch people. Knowledgeable, helpful, patient........can't say enough positive things about the guys who came to install the Soundbar.

The Geek Squad Team Members were great, they faced some issue with the In wall speaker installation but they tried their best installed the speaker successfully, I am facing some issue with the woofer & they have even scheduled a troubleshoot visit for the upcoming week

The Soundbar had great sound right out of the box. It blew me away. The the DVD movies I play from HD, Blu-ray and 2160 were amazing. The music was the same....you will be impress.

I bought a Visio sound with a wireless sub woofer and it has been an incredible pleasure to listen to movies and my programs without having to fight the TV volume button when commercials come on blaring tinny noise. Thanks Geek Squad for getting my Best Buy purchase flawlessly up and running.

The initial installation was very good; however, the follow up has been non-existent. Talk about customer no-service; this is the epitome. I have several problems that I think could be resolved on the phone or with on-line help but I cannot get any help. I'm told that your techs can't make house calls, but how about using them for telephone and on-line support.

They hooked up my sound bar, and explained the workings of my bar, plus my tv.

The guys were great. They took the time to show us how to properly use the new head phones

I had asked Geek Squad to fix a malfunctioning soundbar. Lesson learned : ARC - 4 must be connected to ARC - 4 and not to HDMI - 1. Always use 4-K HDMI cables and not HDMI cables you purchased in the early 2000's

Derrick had to scramble to get the correct equipment for the scheduled installation which was delayed because he was not provided complete information so we basically lost the morning waiting. However, once he was ready late in the afternoon, Derrick stayed until about 8 pm to get the installation correct. He did a remarkable job and we were lucky to have him do the work.

Zach and Kyle set up my TV and it works GREAT !! They are very nice and very professional ! They programmed the remote, too. If I ever need to use the Geek Squad, I would insist that these guys do the work !!

While it falls short of being the bet for an audipphile, the LG 3.1 sound bar and sub-woofer is a great buy for the money. Sets up easily and works well with the TV remote. For most of the living room customers I would recommend it.

Love the sonos speaker it added great sound. I highly recommend the sonos speakers.

Shana Kinney is excellent! Within minutes, she had my sound bar correctly working as well as setting up the fire stick and remotes on my old TV

Geek Squad was on time, knowledgeable, courteous, and efficient. Answered all my questions.

Geek Squad agents set up our soundbar and explained everything to us. I can't believe that we are actually getting surround sound with just a soundbar! It's terrific.