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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,600 of 7,928 reviews
  • Rated 5 out of 5 stars

    Installation of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my new Sony tv and sound bar. They were fast efficient clean and explain to me how to use the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes through again...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used The Geek Squad numerous times. Their Technicians are always knowledgeable and pleasant to work with even though I must test their patience at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time, and were very professional. Installed everything they needed to Install, and were very quick. Was very pleased!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 2 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already have my 4k tv mounted & wires hidden neatly from previous geek squad installers but with this last purchase, the guys didn't get those those two wires that come wit the sound bar hidden maybe due to the wires being short. Really disapointed about it because it threw my whole setup off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both guys were super friendly and super fast! Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed sound bars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great. Fixed the issue with the sound bars and followed up later on as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony was knowledgeable, on time and extremely patient with us. His explanations were not full of tech impressive language, so we caught on quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric from Geek Squad was very professional, great technical knowledge plus great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and timely. They were knowledgeable as well of my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technical support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent associate! Answered all questions! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful mount above fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall mount 85 inch TV. The installation was very professional!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very professional.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great set up.They were very courteous.Not only they really know what they were doing ,then again they made sure they left no trash behind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Linked all my Equipment beautifully!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer added my new equipment to my home theater and other equipment in a seamless fashion. Even used ties on the wiring for attractive looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were on time, productive and professional. They mounted a Samsung 55" TV in the master bedroom. Everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional tech experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our geek squad audio installation went smoothly due to the very competent staff who visited our house to make the installation. Very impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition, a full movie theater experience, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work done was superb. Bentley and his crew are superb. Incredibly knowledgeable and professional. Very gracious also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team the came to my home were knowledgeable and experienced. Put me at ease with their confidence and friendly manner. Would use them again .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All hail the geek squad!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations, once again. I would steal Jenn and Dan tomorrow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Knowledgeable Geek Squad Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad Agent installed my sound bar / sub woofer and connected it to my TV

    I would recommend this to a friend