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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 233 Showing 4,641-4,660 of 7,928 reviews
  • Rated 5 out of 5 stars

    Soundbar Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician did a great job in installing Sony Soundbar to my 65 Sony TV. Very Professional and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad a good decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was professional, friendly and git the job done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good however there is about a 1/2 second delay in the sound being heard compared to what’s being spoken on the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total change

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was fantastic. They explained every aspect of my sound system and demoed exactly how to set it up for the exact sound I wanted. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great geek squad. Josh the manager was exceptionally helpful. This is why we shop at BestBuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is very knowledgeable specifically as it relates to sound bars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted TV, sound bar in record time. Set Wi-Fi, adjusted TV accordingly along wit sound bar. No stress on my part...Love it...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helping me Out....again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, the Geek Squad did a great job. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is great! They are such professionals and explain everything to a tee. If you’re not already a member, if highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exellent service for reasonable yearly price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with my enrollment and interaction with the Geek Squad. They have assisted me both online and in the store. Good staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very polite respectful and the nicest two gentlemen. Very helpful at showing me how everything worked and how to work the new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS BIRDS VIZIO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg! Chad was amazing hooked my sound bar up even though it was not a best buy purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were very knowledgeable, professional and explained what was going on thru the entire process. I'm glad I added this service to my work order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    saved me from countless hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so nice and directed me to understanding how and why I needed time to make sesne of everything He was amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sound bar is a great help for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a sound bar because in the past we would have to turn on the captions to get the dialogue, and this sound bar has pretty much ended that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only way to go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big thanks to the Geek Squad for a great install experience. They answered all my questions, gave me options for expansion and trained me on the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar vonnect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected great service !! Very personable, polite & detailed with the process all while expaining to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime you purchase an item that suggests using the Geek Squad I highly recommend it. They were punctual and very professional, plus did a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed without any issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected the sound bar to the new TV and made sure everything worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv and sound system and set it up. Perfect group ... very knowledgeable and resourceful.

    I would recommend this to a friend