Customer Ratings & Reviews

Had 2 sound bars installed. One works and the other one doesn't. Tech seemed to have a lot of problems with the connectivity, since he left, one of the sound bars quit working, it doesn't allow any sound to come out. Don't know if this is due to poor installation or if the sound bar is not compatible with my Sony TV.

Cayce and Oliver came our to repair my soundbar. They listened to my issues and quickly went to fixing the problem. They make a great team and are very professional and knowledgeable. They are a credit to your company and your reputation. Great employees.

Agents had this soundbar installed in an 3/4 of an hour. Clean, crisp sound. The agents, Carlos and George were terrific. Knowledgeable, easy to understand and not a bit of mess. great install. Thanks G.S.

Geek Squad installed a 75" TV and soundbar, they were on time, friendly, and professional. I had a vision of how I wanted the soundbar setup, but the tech made a much better suggestion that looked cleaner and was actually cheaper. Job well done!

Service tech was very respectful & knowledgeable. Hooked our system up & explained everything clearly.

Sound bar set up. First time sub woofer wasn't set up, but the second time it was.

Great representative and service. Done in very quick time.

Sounds great, we love our purchase. It was a easy setup

The Geek squad guys did everything I wanted done. They were very friendly, knowledgeable and professional! I wouldn't hesitate to have them again, if needed! Customer service, well that's a different story. It's a nightmare trying to call to make the appointment for the installation of services. Get someone to answer the phone? Forget it! I had to go to the store and do it. No one answered the phone after almost an hour on hold.

As stated in the review of the Samsung 4K UHDTV, I had the Geek Squad come and hook the TV up. I added the Soundbar hook up as well, because the Polk bar was a good one, but an older model. I figured that there might be some unique settings to make them work together -- and there were. The Squad figured it out in short measure and had it all working amazingly quick -- I think. Normally, I would have tackled this all on my own, but was feeling a little lazy and self-indulgent. Am glad that I did.

I am not sure the soundbar is working correctly as I can't hear the surround sound that I had expected to hear. (A disappointment over the Boise System I had to replace due to age - it still worked great but had hook-up compatibility issues.) Installation of the Samsung was professional, however.

The agent did a professional job. He was very knowledgeable and did a great job of setting it u.

Geek squad installation was great. They added my soundbar to my TV install no problem. Took them just a couple minutes and I was up and running. I wouldn't have normally added this service, but since it was included with TotalTech, there was no reason not to.

The Best Buy representatives recommended the device that would best work with my brand tv, and it has made a monumental difference in the small room I. Which it was installed. The Best Buy guys took the time to show me how to effectively use the purchase. I am so appreciative

Andy Vu was amazing, very knowledgeable, courteous, thorough.

Its Great !! I'm Definitely Enjoying it Now. Just please Remember that because I wasn't satisfied with the Samsung and it wasn't installed correctly, I upgraded to JBL, sent back the Samsung, please adjust the pricing, know what I mean?! Thank you

The Geek Squad service was excellent. It took them no time at all to set up our sound bar.

Originally established a window of time I was scheduled for device. I was kept in formed of the time as they completed other customer’s service. This was extremely helpful. They diagnosed the issue I had and provided the solution in short order.

I had two soundbars mounted one on 65" Samsung HDTV and 50" HDTV and the Geek Squad tech did a great job. The sound is great.

When our TV was instattle by the Best Buy employee it was recommended we consider adding a Sound Bar to enhance our enjoyment of TV by our covered area near our pool. It was installed the following day and works great. The marked improvement is very much appreciated.