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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 241 Showing 4,801-4,820 of 7,897 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tech communicated with starting three days prior to setup and kept me abreast of time of install and ensured I understood everything before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps a lot .......,.............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and on time, Explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and install my tv and soundbar perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Tech was great and product good. xoxoxoxo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent was professional and knowledgeable. The work performed was completed in a timely manner and everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes through again...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used The Geek Squad numerous times. Their Technicians are always knowledgeable and pleasant to work with even though I must test their patience at times.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Missing items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice guys did the job good, took the manuals and charging cords for the remotes and refuse to call/text me back to get me the missing items

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad trouble shooting tv settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and very methodical !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our volume problems are sounding great now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was amazing he solved all our connecting problems and we are now living the dream

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In addition to getting my TV installed, I decided in the moment that Geek Squad should install the sound bar I had also purchased. Service was very good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Friendly and courteous. Explained operating system. Offered follow up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and personable. Even cleaned up their mess and took away old stuff so I wouldn’t have to worry about it. Awesome customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad set my surround sound and universal remote up and am very happy with the system. He went over everything and I'm all set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value-

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team the came to my home were knowledgeable and experienced. Put me at ease with their confidence and friendly manner. Would use them again .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHAT A GREAT GROUP OF PEOPLE WITHIN A FABULOUS COMPANY. ON TIME, VERY PROFESSIONAL, EASY TO TALK TO, VERY HELPFUL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service by all your team!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for the time that your GS took and detail in order to make me feel like a VIP and part of the Best Buy Family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is great! They are such professionals and explain everything to a tee. If you’re not already a member, if highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is Excellent and the geek squad employees were so informative and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician did a great job in installing Sony Soundbar to my 65 Sony TV. Very Professional and answered all of my questions.

    I would recommend this to a friend
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