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Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 7,897 reviews
  • Rated 5 out of 5 stars

    Soundbar Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician did a great job in installing Sony Soundbar to my 65 Sony TV. Very Professional and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!! Done efficiently and quickly. Cleaned up after himself. Left everything clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad at its best they connected everything perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bluetooth headphone installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The serviceman helped me connect two beats headphones to an optical splitter for my new tv.they were great.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 1 out of 5 stars

    3rd party venoder installed my TV and soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated a 3rd party vendor installed my TV and soundbar equipment. They sent 1 guy to do at least a 2 man job. This was to install a 75" TV and soundbar. He left numerous scratches & gouges on our mantel and left the same on our bedroom dresser. The soundbar has had to be replaced since it did not work properly. We have filed a claim to either be compensated for the damage or have the wood repaired. We would prefer the wood repaired for eventual resale purposes. I would probably recommend the Geek Squad only for any installation and repair, not a 3rd party vendor. They did send a Geek Squad person to replace the soundbar and set up the TV's, which the other guy didnt do either. Seemed to be in a big hurry. My review might change once resolution is met on the damages, obviously to our satisfaction. The person that came to review the damage even stated that it is their policy to sned 2 people for any TV installation over 55". Obviously they didnt follow policy.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Love Geek Squad!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Fast setup. In and out with cleanup of all supplies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected devices best he could

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician connected my devices the best he could. I am an older person and don’t understand the new technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Geek, explained whatever needed to make wifi work in large house. Was very personable with personality. Everything works great. Good Mm an

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad install my TV promptly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and explained how to use it. We are very pleased with our new TV set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job with set up of audio devices and teaching us how to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Quick Installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Add-On Sounder Connect works perfectly with our new TV,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful and fast!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier! These guys were fast, professional, patient and cleaned up everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The deliver men easy install this.it holds ,seems to work out fine for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The agents were very cordial & professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very cordial & successful in mounting my tv & soundbar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad was well versed in how to install the TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad was able to install the smart TV and all the necessary connections to make our family room a great media center

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exellent service for reasonable yearly price.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with my enrollment and interaction with the Geek Squad. They have assisted me both online and in the store. Good staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect !

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not an install, just troubleshooting ! Angelo was GREAT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound bar connect

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech connected my sound bar to insure we had all of the benefits of a great sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yamaha soundbar install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a SONY Bravia TV & purchased a Yamaha soundbar I needed Geek squad to sync because of the mfg differences.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and good service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected the soundbar.

    I would recommend this to a friend
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