Customer Ratings & Reviews

Tech connected my sound bar to insure we had all of the benefits of a great sound system.

Geek Squad employees were very friendly and accomplished the task perfectly.

The items are great but the service I received was atrocious. I was given a 4 hour window just for them to push it back to another 4 hour window. Ultimately they were not even able to deliver the item that day and rescheduled me for another day. I was promised to be done first thing in the morning, around 7am, but the delivery didn't show up until 3:30. I then found out that I was not given the proper bracket spacer to mount my soundbar to the new 77" TV. I was then told that i could go to the store to pick up the part I needed but wouldn't you know the manager said that he could do nothing for me and his only solution was for me to purchase a new soundbar and return my current one. I again called customer services and they were able to set up a return and exchange for me. The next delivery date came and again they did not deliver the item within the 4 hour window. I was told by the driver that best buy didn't even have my item at the store, so I, once again, was rescheduled for "first thing" another morning. I have yet to receive the item I am returning and exchanging as I write this. I understand it is the holiday season but you need to do better Best Buy.

everything was on time and all the individuals we met made it a great wxperience

Geek Squad did a great job with set up of audio devices and teaching us how to use them

The guys did an awesome job!! I would recommend to anyone that is looking to have their TV setup by Best Buy.

The agents installed and hooked up all my adjoining devices.

Works great and installation was straight forward and simple

The technician arrived at the scheduled time and very knowledgeable on the type of equipment that needed to be installed.

The Geek Squad was on time as we expected.. He appeared to know what he was doing. and completed his work and in grate time and it worked as exspected

I am glad the Geek Squad has my back. I would not know the first thing about mounting a tv to the wall. Way to go Geek Squad.

Geek Squad was prompt professional and friendly. Great bunch of guys!

Prompt on time courteous professional. Gave adequate notice of arrival

The Geek Squad is absolutely outstanding They are quite the experts and I highly recommend them with any set up Definitely well worth the money!!

I don't have 50 characters to say beyond that Curtis and Greg were excellent.

They where very professional as they took there time and where very clean.

Sound bar was not Wireless at its price. For the rear mounted speakers

The Geek Squad was very knowledgeable about the products that I purchase it was very clean with the installation the process was great

Great installation very knowledgeable and stepped me through learning how to operate my new system until I felt comfortable worked fast and efficient

These guys were great. Jamie and Joshua showed up at my house on time, we’re very professional, and really knew what they were doing