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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 7,928 reviews
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great- very friendly and knowledgeable about the service he was providing. I really like using Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were prompt and knowledgeable. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Friendly and courteous. Explained operating system. Offered follow up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup soundbar system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very helpful and set up the way we wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXPEDITED COMPLETION TO SOUNDBAR ISSUE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each time I've had to solicit their service for repairs, the techs have been cordial, efficient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly. They kept me in the loop on everything they were doing. Wanted to make sure I understood everything.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound On

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could have used more instruction on it's operation since we didn't have one before. It has no written instructions so it's been a learning ecperience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the speaker system installed all cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble with my sound bar and wasn’t able to solve the problem myself. Someone from the tech squad came out and got it back in sync.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - good job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding the soundbar mounting along with the tv mount was great. The soundbar flushed with the tv nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were absolutely amazing, they hung 3 big screens without a problem. I highly recommend this service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic is what you get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad certainly were able to get the television and sound system working, but you are on your own when it comes to accessing youtube or netflix.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job setting up my audio and getting it to work with both the TV remote and my Directv remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    David

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my speakers and set it all up on my TV it is super job I recommend them to anybody

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Door Bell installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my new Ring doorbell. He was efficient and friendly. I would recommend him highly .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is Excellent and the geek squad employees were so informative and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience. Great tutorial!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very pleased with the installation and training provided by your representative. He was very thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squard TV and Sound System install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squard got my tv installed and sound system hooked up. Very fast and efficent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did an excellent job of maximizing accoustics. the marantz a/v unit has made my BW towers just flat out rock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Professional Job

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job with the the set up and made sure we were happy before leaving. Would definitely use them again.

    I would recommend this to a friend