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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 255 Showing 5,081-5,100 of 7,928 reviews
  • Rated 5 out of 5 stars

    Quickly and securely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely knowledgeable install went very well. Set up and explanation of how TV functions very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very helpful associate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad associate was very nice, friendly, and knowledgeable about my products. Walked me through my set up and answered all my questions. Very thorough job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent Bryan installed the sound bar very effi.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Brian did an excellent work installing the sound bar with explanation about the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work and very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used the Geek Squad for last 2 years. Every Tv and sound system were installed correctly and quickly too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Very professional

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The egents mounted my 75 in tv and connected all my devices. they are very professional and know what there doing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware Sub-Contractors!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put, Best Buy sub-contracted out my delivery and set-up service to another contractor, Manada, who were TERRIBLE. They didn't show up for the delivery, promised me delivery on the next day, didn't show up again, and didn't respond to calls or texts. It was the worst, most unprofessional service I've ever experienced. Ultimately, I had to pick up and install my equipment myself. Best Buy is doing tremendous damage to its brand by using contractors like this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked it all up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly service. Went out of their way to help.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Auto setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the price when bundled with Geek TV installation. Geeks setup sound bar with TV and adjusted sound parameters and control with TV remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my office speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected everything and the speakers work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected the soundbar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The set up is a bit tricky with audio...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not completely sure why, but the audio setup on this is tricky. Every time I turn on the system, I have to figure out how to get the sound on, voices in particular. It can be a bit frustrating since any and everyone who watches the TV in the home theater always has to call me in to configure the sound for Netflix, fire-stick etc... I'm not sure if it could have been different, but I wish it would have been different.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my new TV and a new sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs so patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were wonderful . Very patient with two senior customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install my sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and great! They answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional People!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean, curtious, professional! worked well with the Dish installer. provided information on the operation of the receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and friendly i think the Geek squad is lucky to have him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Gave us Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is amazing but not as amazing as the Geek Squad who installed it. Professional, knowledgable and awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was happy with my purchase. Great product and enjoying it very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad goes above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad goes above and beyond each and every time they come to our home for tech services. This time was no exception.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for entertainment center. Protecting TV, Sonos, Apple TV and X-Box

    I would recommend this to a friend