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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 7,928 reviews
  • Rated 5 out of 5 stars

    helpfulness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad's high tech helpfulness is appreciated when we are at a loss on how these things work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television installer hooked up my Bose sound system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Disillusioned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only two of the six settings on my sound bar are useful to me or enjoyable to listen to. I did not get the sound effect I was expecting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable lead tech. I needed the expert to sync a separate remote to TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy & value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such professionals! Lots of knowledge & analysis skills. Answered all my questions. Appreciated my input about use patterns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were very knowledgeable. At first no sound, they stayed with it until problems were solved. Glad I went this route.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came out was very informative and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need more info on our tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our newest TV is sopposedly the top of the tline Samsung 55 inch TV. But our old tv has much better viewing and clarity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and knowledgeable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My surround sound was installed. Although I thought it was expensive, the tech was courteous and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service squad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient and tidy. Got the job done and reviewed the functions. Got us comfortable with the units.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher and Mike were extremely diligent with their approach to the installation. It is a shame that the product does not work as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey let the best team hook you up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys here was excellent and very professional. The time was good made no mess n took very good pride in there services.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For the lazy people like me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid someone to connect a few wires lol. I bought a few separate services that combine in price to hook wires up and mount a tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad mounted my TV at a quick pace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and connected all my TV, and soundbar and made it work all through one remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman who installed my soundbar did a great job. No problems with them, very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed stereo equipment efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech mounted everything exactly the. way I wanted and was helpful and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my ARC soundbar very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my ARC soundbar to my 75 inch Samsung TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek Squad contract is wonderful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the Geeks get involved in delivery, set-up and troubleshooting they get it right every time, and they do it efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wii

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to get my wii and vcr working to our satisfaction... very personable and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had geek squad delivery hook up my sound bar. I couldn’t do it myself.

    I would recommend this to a friend