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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 263 Showing 5,241-5,260 of 7,928 reviews
  • Rated 4 out of 5 stars

    Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We need a tech visit next week to reconnect soundbar.thx G Andoe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician was grwat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who installed receiver and set up speakers was very efficient and helpful in explaining g what he did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were amazing. Helped us set up our tv on the wall and got everything working and set up. Amazing people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad did an outstand ing job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician did a great job hooking everything up and demonstrating how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected it fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad connected and programed everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cbeck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came was able to fix my existing sound bar !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Help And Friendly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Customer Service. The Geek Squad Representative Was Very Helpful And Rescorceful In Solving My Issue .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is disappointing. The seemed to be in a hurry and really didn’t give the guidance and instructions that I was looking for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar and subwoofer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hell of a guy. Excellent support. He went above and beyond.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Provides good quality sound for our TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problem with the Geek Squad team, very professional and did their job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad again exceeds my expectations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional, courteous service. Would use them again without any hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    I still am having the same issue with my speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new speaker still pops really loud. I’m going to have to call for another appointment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surround sound setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the sony surround sound setup was awesome. Geek squad was very efficient and setup took about 2 mins. Yes that fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are THE best--I have become so dependent on them that I upgraded--and the services are WELL worth every nickel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my 75" Samsung TV. Integrated my Sonos Sound bar and subwoofer seamlessly. Will use GS again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up. Came on time. Were effecient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complex set up because of theater sound and my desire to hide all my many extras. Bear did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great geek guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are alway friendly, and caring. Always answer your questions. I love my geek squad guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hooray for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so nice to have the "Geeks" here to take care of the installation of the sound bar and our TV. Hassel free--Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is great to work with and always available when needed

    I would recommend this to a friend