4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 7,928 reviews
  • Rated 5 out of 5 stars

    Set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up and programmed my entire audio system. They know what they're doing. Very satisfied with service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound bar slow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good when it works but takes 5 or more seconds to boot and then sometimes it doesn't boot up at all. I have to turn off TV and start over. And then adjust volume to get it to connect with TV. Geek squad couldn't fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent fixed my email

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my email situation in a very ti Let manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a fantastic job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put my set together and set it up very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Difficult installation - did a great job

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to deinstall the tv to add a handicap sudo component - tough job - they did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They know what they were doing. They showed me how to work it. I was happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad guys

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did everything perfectly. Friendly and helpful. On time and polite. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech explained the product thoroughly and even gave me his business card if i had further questions. Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those dudes did an outstanding job. I would highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work you have done, Geek Squad, fast and professional, they explain me how every works whit my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did an awesome job at explaining how it works and took their time at installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with service and products!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 75 inch TV and Klipsch wireless speakers were professionally installed in a timely fashion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek staff rock

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek guys rock. all peripherals work great together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team is fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick , neat, and made sure I could operate my equipment on my own

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible unprofessional WASTE OF MONEY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it out of the box and then argued with me over using hdmi instead of Bluetooth telling me how superior 'Bluetooth was , later found my remote in with the garbage as he didn't even see it in the box. No demonstration terrible will not do any further business with best buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Geek Squad Serive

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service provided by Marco. He was able to quickly resolve the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instalation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service for instalation superb wow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and Fixed the issue we had with our product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reinstallation of my Sonos system was not straight

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent accessed the situation, adapted as needed and reinstalled the entire system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality works as expected, Would recommend to a friend, Liked the geek squad technicians, good follow up, very intelligent.

    I would recommend this to a friend