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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 297 Showing 5,921-5,940 of 7,928 reviews
  • Rated 5 out of 5 stars

    Programmed my remote in a timely manner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad programmed my universal remote. They were very thorough and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does work quickly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent setup stands and speakers quickly and answered all my questions with patience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needed Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just could not get it to work (Bluetooth Head Set). Had Grand kits try no luck Geek Squad worked it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgeable. They took their time to teach me how to use my home theater.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Soundbar installation not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new TV from BestBuy but was unable to get sound so I called Geek Squad. It was difficult to find out when the technician might come. Eventually he called to say he was on his way. He fixed the soundbar and it worked fine for a few days, but then it stopped and I am left with a silent TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not technically inclined so I paid for geek squad set up. Probably saved me time and headaches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money. Why break the bank otherwise?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was done just as promised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted and connected my read speakers for my surround sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were efficient and knowledgeable, as well willing to share knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad will do a very good job installing all my tec-needs very fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent job done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job was done very well, but I felt he could have spent more time explaining how to use everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pro type service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad mounted every item. fast reliable service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up My entire 11.2 theater surround sound and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Typical top-notch service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK SQUAD is the best! I’m extremely technology-challenged, so I rely on their expertise a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very professional and did a fantastic job. Very respectful, great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always bought Geek Squad protection and they always do a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solved my problem by fixing the message that was on my device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best! Alex is terrific!! Was on time and solved the problem

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional. They went "the extra mile" to resolve a problem. Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding the guys were very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fantastic, Phil and his partner were good at what they do.

    I would recommend this to a friend