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Customer reviews

Rating 4.5 out of 5 stars with 7897 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 7,897 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took 2 tech visits but the final result was excellent! I have been enjoying the much improved sound from my new TV especially when listening to movies.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They set up everything perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new TV and got one from BBuy and got a surround sound system too. We paid for delivery and set up and the guys who came did a perfect job of connecting and setting up our new equipment. They explained how it all worked and hid all the wires and cables so that all you see is the TV and the surround sound system by Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Hooked up Bose Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs installed my soundbar to an existing tv and did a great job. They took extra time to make sure the wires were hidden and updated the app. Also, spent time 'training' us on how to use the app to sync our other soundbar to this new one.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Geek Squad installed Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Majestic did great job connecting my Sonos. Should me what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    ARC set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARC soundbar was set up and tuned to our room perfectly. It was necessary to remount our TV. All went very well. We are pleased with the work and especially the expert advice we received.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys did an outstanding job in re- connecting of my home theatre system. We had disconnected everything to install new flooring. The technician arrived early and was done within an hour. He made sure everything was working fine and assisted with making sure everything was repositioned properly. You can feel good about the Geek Squad doing a fine job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    DM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the independent contractor arrived, he did a thorough job of setting up the system. He was knowledgeable and professional. The geek squad did not do the work. I have yet to see the geek squad.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility, Soundbar

    Rated 1 out of 5 stars

    Incompetent technician and useless customer servic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely useless.... We'd already connected our tv and soundbars, but couldn't get the settings to work properly. But they showed up and said all they would do is connect the system. They couldn't do anything with the settings/configuration. When I said that isn't what I signed up and paid for, they told me that the $4,000 system we bought (which was put together by the store expert) was incompatible. Been on the phone with Best Buy for over an hour and have been bounced around to 7 different people....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Exacting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team entered our home and immediately put on booties over their shoes so they wouldn't track in dirt! Then they went to work installing the tv and sound bar on the wall. They then showed us how to operate the remotes and stayed with us until we grasped what they were telling us. Wonderful efficient installers, but I still wish there were instruction booklets available!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service they dropped washer on its side it did not seem to hurt anything

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Services: Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a fabulous job installing my Soundbar, and gave me many great tips while they were working. I very much appreciated their service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad did a great installation of my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians installed my tv and connected it to all compatible devices. They did a great job and were very professional. No mess and everything worked great when they left. I'd highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another great Geek Squad employee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garrett came out to check the sound bar to see if he could make the sound match the lips better. Unfortunatley he was not able to. The sound bar was for music. He was very polite and helpful. Great and professional service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Seniors !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are awesome... if you don't have a teenager around to do the install for you - which wedo not. They were wonderful and responsive when we had a problem just after they left. They walked us through to the resolution...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv and connected it to all my devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Service, Friendly and Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service guy arrived at the specified time. He was friendly, efficient, listened to the problems I was having with my technology, and proceeded to work his “magic.” He explained what he was doing so I could understand it, and fixed the problem/issue. I would recommend Geek Squad wholeheartedly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad are worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zeb and his teammate were very professional and did excellent work. They put together my new tv stand with new television, 4k player, receiver and surround sound in amazing amount of time. Gave me a tutorial on how to operate. This geek squad is the best!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words! We really appreciate hearing stories like this. We're happy to hear that you had a great experience. Thanks for sharing it with us! If you have any questions, please feel free to reach out.

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Service in great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech came right to work and installed the sound bar than went over how to use. Than even tested it for us to see if we liked it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James (older) did a great job. Everything is working perfectly, just wished we would have called Geek Squad sooner. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Rough Start But Smooth Sailing...for Now, Anyway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few severe hiccups getting the guys here, the setup was quick and mostly painless. I'm happy with the soundbar. I think it will be great for watching (especially newer) films on my new 65" Samsumg OLED TV.

    I would recommend this to a friend
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