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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 7,928 reviews
  • Rated 5 out of 5 stars

    Professional and courteous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Tim, was outstanding to work with, I’m glad he was dispatched for our install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting and the wiring was very professional and smooth looks like its floating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mounted 65" TV, sound bar and blueray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the third time I am trying to enter a review. the site does not accept it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was well organized and executed the installation plan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and conquered. I had no idea how to connect all this stuff together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dedra did a GREAT job. Timely and efficient. Answered all my questions. Very personable!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was quick!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted the tv, set up the sound bar and the cable boxes. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very knowledge and organized Awesome job!!! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent results in installation of my TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the Geek Squad in performance of installation of my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed issue with TV connecting to sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient. They were on time and knew what to do and got it done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jonesy Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I totally have trust in Jonesy. This is about the 4 time he has completed work for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job very friendly and great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable & efficient guys. Patiently explained how the system worked & answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks rock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got an awesome Geek guy. He was able to get everything done with total satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount Sound Bar to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who handled this order was great. He was patient and did an excellent job mounting the soundbar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very professional and seemed to know his process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris provided the utmost in a professional installation. He did warn me that the rear speaker system was not reliable and that most people returned the system. This installation was not in a larger room and it works just fine. We are happy for your expertise and would like him to return and help with gettin the sound to work with some of the apps on the TV unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was fantastic and very helpful setting up and teaching me how to use everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was excellent, timely and particular.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up a complete audio and video package. Took the time to do it correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was great, knew just how to set up my tv and network with the sound bar he installed

    I would recommend this to a friend