Customer Ratings & Reviews

TECH arrived on time and was very helpful and explained very thoroughly.

Exactly as promised. Great service. On time. Polite. Cleaned up after themselves.

Very capable well trained team to set up our equipment in our home.

Donald was kind in returning back for the second time to complete job

Great customer service! Makes a huge difference Thank You

I was very happy with the Geek Squad set up. They were very professional and very helpful.

Professionalism displayed was outstanding. Level of patience with our questions was great

The Geek Squad service was EXCELLENT! They took their time and answered all questions.

Great customer service!! Very knowledgeable! Very respectful and patient!

I paid for the Geek Squad yearly plan thinking this will be a great way to set up my new TV and Sound system but that was not even close. At my local store, there were no sales associates working the TV section, so a sales associate from fitness had to help me. The sales associate from fitness said the Geek Squad plan will do everything but that was a lie. The sale clerk said they will unbox it and set it on the stand but the first available appointment would be in 3 weeks. My new TV would sit in a warehouse for all that time. I changed to delivery and got it in 2 days but I had to unbox it and lift it myself. Then, the sales associate forgot to set up delivery for my sound bar. The phone operator apologized for the problem and said she will have Geek Squad deliver it in a week. Delivery day comes and around my delivery time, I noticed a Geek Squad truck across the street from me and the driver is having his lunch and talking on the phone. This went on for 30 minutes and then he finally got out of his truck and was pulling boxes and tools for another 10 minutes. He did not call ahead that he was coming, he just walked up to my house and rang the bell. When I answered, he did not state his name, so I refused him entry and told him this was now delivery, and he can go back to his lunch. He did not say a word to me, he had me sign his computer and walked away. Totally disappointing experience. I went to the store to complain and was told to call. I called but no one has gotten back to me. This Geek Service was a total disappointment. I still would like to contact someone about this. I should have gotten better service for the $200 a year plan.

They concluded based on my system that I didn't need the extra cables I thought I would need.

Excellent and professional! Very peasant ! Explained everything I needed to know!

Smart tech who knew e!electronics and made various components all work as I wanted.

Very impressed with the knowledge and expertise of the installer who set up my tv and sound bar.

We could have done this ourselves but why? Geek Squad takes the gueout of installation

Knowledgeable and friendly tech solved all my issues.

Installers did a great job and was very polite. Did a very clean and professional job.

Once again the Geek squad did not disappoint. They were on time and did a great job.

THE AGENTS DID A GREAT JOB RECONNECTING MY SOUND SYSTEM.

The agents were nice and respectful and knew what they were doing