Customer Ratings & Reviews

They connected my universal remote & di a good job

however, the leader made a promise to provide me info on my system which he did not fulfill.

My existing audio was connected to my new tv. It was connected perfectly and works perfectly.

Agent hooked up my new sound bar and was very professional.

Did not install but helpful with what I needed in the future.

Very capable well trained team to set up our equipment in our home.

Agent came out to install sound bar. Sometimes it works with the one remote, other times I need both remotes. Very frustrating

The agents mounted my tv and connected all o my devices

The agents rocked!! Fast and very effective and efficient. Highly recommend

The agents did a excellent job installing, setting up and connecting my tv.

They had my system up and running in no time. Couldn't ask for better service.

Fast, professional and friendly! Happy customers! Would definitely recommend!

Geek squad did a really good job with the installation

My experience in setting up my 4 in-ceiling speakers installation was very poor. No matter how I explained that I had 4 ceiling speakers that had been pre-wired in my new house, the Cust Serv rep insisted as coding it for a soundbar connect and then a sound bar connect and installation. When I eventually talked to the agent who was to come to my house, he explained that he was not qualified to installed consealed ceiling speakers. I needed a "Double-Agent" for that job. The appointment was set for the last day that I was in town and therefore could not be rescheduled until I return from Florida where I live. VERY DISAPPOINTING EXPERIENCE. I later found out that your scheduling sheet doesn't contain a "Ceiling speaker conceal" job and that the reps have to code it "Soundbar connect and/or installation". You really need to reevaluate your assignment sheets. I also had a 98 in TCL TV delivered earlier and that went fine, but when the Geek Squad came to mount it, they discovered that I had the wrong mounting bracket, because Best Buy doesn't carry the right bracket in the store and the sales person simply told me to purchase one on Amazon that will accomodate a 98 in TV. The installers, however, informed me that there are only 2 brackets that will accomodate the TV. Obviously the sales person did not know that. My TV is still in the box. Another disappointment with Best Buy. Dennis Noice

Service representative arrived in time. Advised me on way to improve sound quality

Audio setup was free when purchased television setup. I was very happy with this Geek Squad service

Geek squad a must when setting up audio on a TV. Recommend their services.

I needed another remote control. The technician even had ok NE on his truck that I could purchase.

Luis set up my surround sound and did a great job. He walked me through it all after setting it up too.

All of my experiences with the geek squad have been great and they lived up to my high expectations.