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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7909 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 308 Showing 6,141-6,160 of 7,909 reviews
  • Rated 5 out of 5 stars

    Audio upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service representative arrived in time. Advised me on way to improve sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They know their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting over late arrival, they did not leave until I was hooked up and was ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient is the way I was just describe the geek squad the Bose sound bar is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication prior to appointment. Very knowledgeable and courteous during appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs Eddie and Dylan were on time. Their work was meticulously perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service very kind and made sure everything was working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful and made sure safety procedures were

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and quick service to show us how to improve speaker use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the geek squad. They are always knowledgeable, courteous and friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV and Ring install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers were quick, polite and good at communicating.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    In a hurry. Did not complete install

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived late. Complained about having to drive "so far out." Ser up TV ok. No instruction for customer. MAIN COMPLAINT: Did NOT connect SubWoofer when he set up sound system and did not tell customer. I found it the next day. It did require an additional cable and did not tell me it was not done nor what to do to connect it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    however, the leader made a promise to provide me info on my system which he did not fulfill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had been here on time and were nice and very helpful and did their Job right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My existing audio works perfectly with this tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My existing audio was connected to my new tv. It was connected perfectly and works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many cables, wires, etc., etc. and the Geek Squad takes care of it all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helped us know how to use the t.v. and answer all questions before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and Receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV and receiver and I am enjoying both.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis set up my surround sound and did a great job. He walked me through it all after setting it up too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Added audio to our media room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job installing 7 channel sound for our room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast professional service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was very prompt and knowledgeable of the item to be installed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not meet expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am Total Tech member and have had the Geek Squad over for many appointments. All appointments have been handled with utmost professionalism, but, sadly, this one did not turn out well. The agent was not able to diagnose the problem well and, moreover, did not solve it. On the positive side, he tried, but trying for $49.99 is not worth it.

    I would recommend this to a friend