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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 7,928 reviews
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again only problem was week wait. Other than that knowledgable people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Plug and play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a service they did for me but not required

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted by sound bar perfectly Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did a great job. Cleaned up my wiring. Excellent work...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very professional and friendly! They knew their stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a difference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation fast and explanation simple. What more can you ask for?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service from the technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech spent all the time necessary to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    prompt and very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived right on time and were very quick installing everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job. Have no problems and answered all our questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott wasn’t the friendliest guy. Seemed like he didn’t want to be bother. I tried asking a couple of questions very vague! Wasn’t too knowledgeable. So I called Sonos and they answered my questions.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Crew did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with everything. Very personalable and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Guys! Great Service. New their job and how to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar is the issue. Set was completed and handled very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First $900 soundbar replaced cuz it was a lemon.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second expensive soundbar...The articulation is not as clear as it should be, and the words are sometimes a little off from the speaking person's mouth! I will ask for another visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dustin is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “special agents” were awesome, knowledgeable, friendly etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech hooked everything up nicely...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad that recently came to my home to correctly install my Sonos rear speakers fail to ascertain that all were working Only one (1) rear speaker is working. He showed my wife that the base speaker was working but it is not working now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All was set up in no time. The GEEK technician was very efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was quick and knowledgable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love you guys, so knowledgeable and so efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful in setting up my tv’s...

    I would recommend this to a friend