Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Geeks are Great!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new TV and needed a soundbar to go with it. The Geeks came in and set both up for us. The sound is great out of the soundbar, and we use the same remote as the TV to control it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when scheduled and actually accomodated need for minor time adjustment. Everything was installed as we hoped (SONOS bar is upside down however, but not a big deal). Clean and courteous techs who took the time to program everything as well as provide a lesson for use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Transition from Cable to Streaming - Perfect!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party contractor drove 5 hours to do the set up and installation-he was extremely professional, knowledgeable and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad was as promised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can say that the two people who came to my house to hook up my new receiver understood what I wanted and how I wanted it to work. I had some special requests and they understood what I wanted and with a little hookup trial and error got everything working great and just how I wanted it to operate. Great employees.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geeks are the Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech connected new sound bar to our new tv. He was knowledgeable, very careful with our belongings , when he repositioned our Tv table. He was Friendly & took the time to show me how it worked.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad was on time and quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV Bose sound bar and the sound can be made a lot louder and better

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Soundbar for install.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were terrific in every way- professional, efficient, pleasant. We are very pleased with then installation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed my ceiling speakers

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came when they said they would, 8:30 am, they quickly set up their ladder, ran wires to the attic through the wall, mounted four ceiling speakers, rewired my receiver, and tested the system. They were done by noon. It all works and it sounds great. They did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was lucky. I had a great tech. He couldn’t do much with that Bose Bluetooth system I had but because he was so good at what he was doing I had him come back to put in my new wired system. It sounds great and I’m very pleased. He did a great job because he had a good system to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad set up the sound system very quickly and efficiently. They were very helpful in making sure we knew everything we need to know for great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This Geek Squad Guys are Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Great !! I'm Definitely Enjoying it Now. Just please Remember that because I wasn't satisfied with the Samsung and it wasn't installed correctly, I upgraded to JBL, sent back the Samsung, please adjust the pricing, know what I mean?! Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad do excellent work and this was no exception. The guys were very professional, explained what the had done. There work is always outstanding no wires showing at all. I have used this service in the past and will continue to use them. Great job by these guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy’s that I had were so very professional, but yet so friendly, and down to earth! They explained everything to me in full detail. I would tell anyone who’s unsure that it’s worth every penny to have it professionally done! Excellent job!! ⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys set up our Samsung Soundbar system. they were very efficient...polite..and knew what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Fixed connections issues with TV/receiver

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person that came from Geek squad was super nice and very knowledgeable and fixed the connection problems in no time- also programmed my remotes and adjusted the sound bar- great service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality setup service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had an LG soundbar, but was still not totally certain of the best method of setting it up. These guys did a great job and the sound is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my purchase with care.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku - Stream Sound bar is a Powerful 4K Streaming Media Player that will easily upgrade any TV with powerful streaming and premium sound. The Geek Squad installed my sound bar quick and efferently, nice job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad out of Southfield eric

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3rd time a charm. Eric very knowledgeable. Professional but could talk to my teckno low abilities.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation is easy with Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our recent Geek Squad experience was superior. It was well worth it to have a very knowledgeable technician take care of installation of our new sound bar. He answered all our questions and demonstrated the features of the product. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad tech was excellant.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech that came to our home was very knowledgeable and showed us everything we asked him to. We know how to use it very well.

    I would recommend this to a friend