Customer Ratings & Reviews

the geek squad did a good job hooking everything up

They did an excellent job setting up and cleaning up

Guys did a great job installing everything, but I wish I had asked more questions. I didn't realize they set up audio out of the TV without any input to the TV so in order to adjust the speaker I'm going to have to figure out how to setup myself so that I can adjust the speaker

Geek Squad well worth the service! Highly recommend

Had the sound fixed on my receiver to run from TV to speakers. My sound on my PS3 is still not right. When I watch a movie the sound is not working fight from the main stars in the movie. Need to have the guy to tell me what I need to change on the settings.

Soundbar quality was just average. Frustrating when trying to change from station to station on the TV I bought to use with it.

Purchased in home installation with surround sound to run some wires. Best Buy subbed it out to a third party who showed up over 2 hours after the end of the window. The tech initially said he didn’t have the tools to run wires even though it was on work order. After several headaches work was finally completed but the tech didn’t know how to set up the system so I did it on my own which defeated purpose of paying for set up. Have had great experiences when Best Buy sends their techs, so this was disappointing.

The speakers and surround system work great. I am very happy.

Didn’t hook it up completely didn’t check if sound was working

I was told they would set up the tv to my existing equipment. They did not set up my universal harmony remote so they said they would return. They did return, but charged me for the setup. This was not my understanding.

Nice people who were really helpful in their setup

Geek Squad helped diagnose the problem and advised me to buy more gadgets for the home surround system. I placed the order immediately and waiting for the GEEK squad to respond back and schedule an appointment.

The install went well, and we're enjoying our purchases

Mounted as expected but was sloppy. Unlike other installations, wires were hanging and exposed. Agent claimed he couldn’t run the wire behind the already prepared path in wall which was completed by the home builder, Lennar. I believe the agent was an affiliate and not an actual Geek Squad member.

I bought 2 TVs with accessories for close to 5k and spent another $500 on Geek Squad to set up and install.. The TVs are having problems staying on (the 75 keeps turning off each time a change channels) and the 65 won't and never finished the initial channel loading I call Besy Buys 6 times and spoke with a Mgr who assured me we would have Gerk Squad come out and never heard back I called the Gerk Squad Tech who left me his contact info 8 times and emailed him 4 times and he never responded to me I had Visa dispute the purchase and install Worst experience I have ever experienced FYI I just bought 2 days ago another 65inch from Costco I will never give Best Buy my business again

The sound keeps going in and out. I have to unplug at times to let it reset itself. Happens several times a week.

Typically fine job accomplished by the Geek serviceman.

The first installers walked out unable to perform the basic installation. After complaint to the Sales Mgr he sent new installers who had no trouble completing the installation,

If you dont know nothing about audio, take the plan it works

you can't go wrong in having the geek squad set up your tv