Customer Ratings & Reviews

Agent who finally come out was fine on the 14th but I was stood up from my original time of which my appointment was confirmed multiple times by you through text and email, on the 11th between 7am and 12pm, confirmed at the time and one week prior. I called wondering where they are and the person on the phone was confused wondering why they had not come. I waited on the phone for at least ten minutes or more and they came back phone stating they had contacted the driver and the driver had me on the schedule for later and some how my appointment was split up; one appointment to deliver the sound bar and another to install it?! They said they could drop off the sound bar later that day but not install it today after waiting even longer on the phone!!! They could not tell me when that could happen I said no thank I had to leave and if I just wanted it the sound bar without having a tech installing it I would have taken it at the time I purchased it on 2/26/22 from the store. The salesman suggested I make an appointment to have it installed since I have total tech so I took his suggestion. In any event after all the run around with the woman on the phone, I was not certain I even wanted the sound bar. But I did request an appointment the next day for installation and delivery as it was supposed to be. She was unable to do that but she said someone would call me back in this regard.

The arriving time was 7am to 1 pm.for In home service. That is too long time interval. Though I had been waiting from 7 am tp 1 pm. The agent called at 1 pm saying he would be late half an hour. But he later called me again that he would be able to come around 2;30pm. At this point my situation was that I had to reschedule it. But it was extremely difficult to do on online communication. Telephone was robot handling program and it often useless. I assume The Geek operation may have many complicated things, but it should be more acceptable level.

$99 for 10 minutes of work...and 2 days later connection failed. We repeatedly contacted Calvin (Anchorage AK), to ask if he could reconnect our Bose base. He responded twice putting us off, but then NOTHING. We've purchased our last two complete Bose sound systems through Best Buy as well as the replacement sound bar. Never again!

Disappointed in the soundbar, it does not sound as good as the demonstration in the store. The Geek Squad representative was very professional.

We had issues with office 365 and be billed but did not have it on the computer. We were given a credit for that but paid 149.99 for the Microsoft student edition. Once installed everything was fine.

Tried to fix one thing,unsuccessfully, and messed up several others.

Unable.to connect the soundbar. Tech said Sonos and Samsung are not compatible.

Still having trouble using the remote for the TV and sound bar

Mounted as expected but was sloppy. Unlike other installations, wires were hanging and exposed. Agent claimed he couldn’t run the wire behind the already prepared path in wall which was completed by the home builder, Lennar. I believe the agent was an affiliate and not an actual Geek Squad member.

Didn’t hook it up completely didn’t check if sound was working

Agents installed and set up new receiver quickly into existing home theater system. Sadly, I discovered a few days later that there is sometimes no sound when I change channels, or pause live tv. Unfortunately I went on vacation shortly after install and wasn't able to set up appt to fix this until 33 days after the install. Geek squad is solid on their 30 days workmanship guarantee. So if you have a problem, be sure to contact them right away. Then you won't have to pay to have them come back and fix what they did wrong.

This sound bar does not really work effectively without a subwoofer. I was not aware of this aspect.

Geek squad could not hook up Sub to my Sonos Arc. Worked on it 2 hours.

While the components seemed to be connected to the receiver, there is no sound. Appears speakers were not connected correctly. Note: This was done by 3rd party not Geek Squad.

Thought that a charge of $50.00 was excessive for connecting sound bar (purchased at BestBuy) to optical input on TV. No other adjustments, settings, etc. Just plugged it in.

The technician that was sent out was not familiar with my product. He was on the phone trying to get help but still couldn't get everything working, He had to go to another call and said they would send out somebody that was familiar with the equipment. Nobody has come out or even tried to contact us. I even requested to be called when filling out the questionaire they sent me.

Great job of getting it mounted to the television bracket. But there is no sound when I turn it on

Set up seemed hurried and not much info was relayed to me. Next time Geek Squad.

Geek Squad used a 3rd party installer to set up the TV and the soundbar he never got it set up right. I had to have a Geek Squad tech back to make the whole thing work.

I'm not sure why I paid for this service other than the Geek Squad was already at my house doing the installation of the TV over a fire place. It's not worth the money to install a sound bar.