Customer Ratings & Reviews

2-10-22 I purchased a Ring Doorbell, Webroot software, & Total Tech 2 year service package to get the doorbell installed by the Geek Squad & trouble shoot our previously purchased sound system that shuts itself off randomly, in the Burleson, TX store. I was told by Elijah, the man that identified himself as the Department Manager, my Ring Doorbell would be installed 2-15-22 between 12-8. No one contacted me until an email arrived at 1:00am on 2-15-22 rescheduling my appointment to arrive 7:00am-1:00pm which I could not do since it was only 6 hour notice! After multiple phone calls, Dale, with Installs, Inc., a sub contractor that installs Best Buy's Ring Doorbells, arrived 2-19-22. He was nice but did not install it correctly. He forgot to attach the "jumper cable" to our existing home chime to disable it. So, I had to call again & this time reached an inexperienced representative, Taylor, that canceled my 2-22-22 appointment & rescheduled it for 2-24-22. So, the Ring Doorbell I purchased on 2-10-22 was finally operational 2-24-22 after multiple frustrating phone calls!! My experience was horrible!!

The geek squad came out for the soundbar and some other items they were able to get the soundbar connected but it did take some time to get it done

the agent told me the tv could not be mounted on wall which i found out was not true . The second time the geek squad came and installed another tv was more knowable.

We paid for a service fir them to hook a soundbar up. So far 2 months later, it us still not hooked up. They showed up one time and told us to exchange the sound bar and they would come back. We did and they never came back. We scheduled to more times and they never showed. Now they are telling us we need to pay again for us to get service. We are members and pay that membership around 200/year. That dont help. So we are out 309 plus sound bar price. That sucks.

Was having everything else setup with install so just had them basically plug it in an made sure there were no issues. Basically though I feel just about anybody could set it up.

The install of the new receiver for my home theatre speakers was not successful - sound was fine on the few TV stations tested but after tech left and other stations were selected it was apparent the audio was defective — can hear background but no voices. I was unable to reach the tech to provide some advice on how I might be able to correct myself so I had to schedule a re-do. So I am without the use of this TV until then which is over 2 weeks away. Not happy.

The workers went over and above to reinstall my home theater system and construction work was completed in the house. I noticed later that 2 of the speakers were not working.

had issue with Woofer box Dont really like it, too bassy. The fellow who came out was very nice, helpful.

I would have given a higher rating but everything to getting the appointment and the technician, was a complete disaster

The idea was great in theory but only worth it if you have a really hard time with basic AV stuff.

The service tech was polite and helpful.Fixed in 15 minutes.Five stars for the tech. One star for Best Buy rep. Saying your sound bar extended warranty will cover it only to get a email saying I cancelled the appointment which I did not and the email said now it’s not covered.100 bucks for 15 minutes?

Contracted agent was late with a plausible explanation but this still greatly impacted my schedule that date, I did not get a call within 24 hours as promised regarding the more specific time window for service, service was rushed and soundbars were effectively connected but without any review of features, any fine tuning, and teaching of basic functions.

Our technician had a dufficult time. Our wifi went out when he worked on setup and he was unable to get it back on. My wife works from home. I had to walk them thru getting it back up and working over the phone while i was at work. He was a nice guy thougj.

The agents set it up fine but no instructions on how to use. I had someone else come it and it works a little better but goes "off kilter" occasionally. I would recommend follow ups to see if all is working properly.

Granted, this was existing equipment, I I felt like a quick fix was suggested rather than help us through the process. Not entirely their fault.

It is Expensive but essential for immersion of content.

Again NO REMOTE...packed away with the boxes...batteries but NO REMOTE!! Have called and emailed everybody at Tracy Geek with no resopnce.

I canceled the service with y'all over45 days ago when will the rebuttal stop andmy136.00 returned to Account? my

I made four appointments for the Geek Squad to handle a 1-2 hour project. I was extremely detailed in what I was seeking. Twice, your employees were scheduled for 15 minute appointments, which is basically walking in and out the door. This is incredible to me after I have to take off work, and wait till an employee arrives anywhere between 7 AM and 1 PM or between noon and 7 PM. These are ridiculous blocks of time if appointments must first be scheduled, and then, to have your reps say they have no flexibility when they show up. The other two appointments were no-shows with no phone calls or any sort of follow up. I have also left numerous messages with the Geek Squad manager with no return calls This is highly unprofessional, and I have alerted numerous people who were planning to call the Geek Squad. It was a tremendous waste of time and money. I am so disappointed

Installed the TV higher than I asked. I said that is higher than I asked. So they lowered it and charged me another $250. I will never recommend Best Buy to anybody