Customer Ratings & Reviews

The service tech was polite and helpful.Fixed in 15 minutes.Five stars for the tech. One star for Best Buy rep. Saying your sound bar extended warranty will cover it only to get a email saying I cancelled the appointment which I did not and the email said now it’s not covered.100 bucks for 15 minutes?

The soundbar setup and integration does not work properly and I will have to have Geek Squad come back to fix it. The problems occur when we are in DT Streaming. The GS should agree to come back to complete the setup once the TV is completely configured.

Contracted agent was late with a plausible explanation but this still greatly impacted my schedule that date, I did not get a call within 24 hours as promised regarding the more specific time window for service, service was rushed and soundbars were effectively connected but without any review of features, any fine tuning, and teaching of basic functions.

I would have given a higher rating but everything to getting the appointment and the technician, was a complete disaster

We purchased a replacement Onkyo receiver from best buy after an in home inspection. The scheduled set-up was not completed. While the TV, FireTV stick and surround sound speakers were reconnected, ALL of the other components were not (BlueRay, Turntable, CD Player, PC) and the Zone 2 speakers were not connected and tested. I was left instructions to finish the set-up and calibration of the existing surround sound speakers.

The geek squad came out for the soundbar and some other items they were able to get the soundbar connected but it did take some time to get it done

the agent told me the tv could not be mounted on wall which i found out was not true . The second time the geek squad came and installed another tv was more knowable.

The install of the new receiver for my home theatre speakers was not successful - sound was fine on the few TV stations tested but after tech left and other stations were selected it was apparent the audio was defective — can hear background but no voices. I was unable to reach the tech to provide some advice on how I might be able to correct myself so I had to schedule a re-do. So I am without the use of this TV until then which is over 2 weeks away. Not happy.

Technician made excuses for why certain pieces of equipment did not work or why he couldn't hook it up and even went so far as to forget to hook up the bass box for the speaker. To date it's not been hooked up yet. I'm very unhappy with his professionalism and the fact he was incapable of doing the job correctly.

Was having everything else setup with install so just had them basically plug it in an made sure there were no issues. Basically though I feel just about anybody could set it up.

It was instalked, but a week after appt. But was installed.

I complained about the sound quality of my Sonos sound bar. The quality was worse that the 10 year old TV in my home without external speakers. The techs simply told me that for an additional $800, I could upgrade to a better system. I think that they agreed with me that the Sonos system was sub-standard.

The workers went over and above to reinstall my home theater system and construction work was completed in the house. I noticed later that 2 of the speakers were not working.

The sound bar hasn’t been working for the past few weeks. I paid to have it repaired and it’s still not working. I’m very disappointed with the Geek Squad service.

The video and audio are out of sync and the sound bar settings are difficult to balance

I canceled the service with y'all over45 days ago when will the rebuttal stop andmy136.00 returned to Account? my

the Geek Squad agent spent 3 hours TRYING to hook up my BOSE sound bar and failed to do so. He also could not hook up my T V back to normal. I needed to call Comcast to hook it up.

I made four appointments for the Geek Squad to handle a 1-2 hour project. I was extremely detailed in what I was seeking. Twice, your employees were scheduled for 15 minute appointments, which is basically walking in and out the door. This is incredible to me after I have to take off work, and wait till an employee arrives anywhere between 7 AM and 1 PM or between noon and 7 PM. These are ridiculous blocks of time if appointments must first be scheduled, and then, to have your reps say they have no flexibility when they show up. The other two appointments were no-shows with no phone calls or any sort of follow up. I have also left numerous messages with the Geek Squad manager with no return calls This is highly unprofessional, and I have alerted numerous people who were planning to call the Geek Squad. It was a tremendous waste of time and money. I am so disappointed

Granted, this was existing equipment, I I felt like a quick fix was suggested rather than help us through the process. Not entirely their fault.

Wouldn’t take tv over stair railing to get it downstairs. Totally disappointing!!!