Customer Ratings & Reviews

VERY VERY RUDE GEEK SQUAD STAFF THAT WERE SENT TO MY (CASTLE)!!!!! THE YOUNG LADY WAS CAME TO MY HOME! I ASKED HER TO LEAVE MY HOME! SHE SHOULD BE SENT BACK TO LEARN THAT WHEN YOU ENTER SOMEONE HOME!! HER RUDENESS IS NOT BE TOLERATED! ESPECIALLY WHEN SHE ENTERS MY(CASTLE)!!’

does not go wireless as i wanted it to be according to Geek Squad

I ordered this on 12/24/24, it did not get delivered until mid March ‘25 due to a variety of excuses. Then, the installers did not set up the rear speakers. I just returned the item, waste of time.

Sound bar was setup but was not calibrated. when calibrated it would have sound better.

The agent mounted the TV, added the Flex unit. It looked great until he left and we tried to use the Flex, it caused other components to fail. I could NOT get the agent to return. When i called in, not 10 minutes after the agent left, all i got was the run-around. I paid for the Geek Squad, i just hope they are more helpful if/when i need them but i am regretting this purchase

Sound bar continues to fail. The unit has power, and all indicators reflect it is the default audio output, but it frequently goes absolutely dead …. as it is right now. Very frustrating. Clearly a bad setup between the Sony “smart TV” and my Apple TV 4K.

They didn't know the product or how to work it. They had to read directions to know what to do and then they had problems. I think them would at least read up on product before coming. They were 4 hours late and in a hurry to get to the next appointment not explaining the system or how to work the remote

The work was not satisfactoy and would like a return visit.

they were suppose to send someone to program my unversal remote and never sent anyone or contact me

This Sonos arc was not installed. The whole order has been a total mess. The mount for the arc is being delivered 2 days after the arc. The scheduling is the poorest of any company I have purchased from. BB will be at our home three times in one week for one order! Pityfull!

it is just ok not what i thought it was going to sound like

On the 2nd appointment the sound bar was connected.

Professional but not careful. Damaged med cabinet on other side of wall, plus wall damage. Didn't know how to program sound bar with TV. Second agent also program sound bar. But system keeps failing and unable to work properly.

My 3 remotes are not coordinated,it takes 3 or 4 times on the TV "on" button for the TV to come on, then it goes through the " Samsung Smart TV" set up,sound sometimes garbled, it will shut off and I have to go through the set up again. I would have called for service but I've had 2 service fees for delivery of my TV and sound system in Dec. can't afford another one.

Chase left without hooking up the woofer and without an explanation of how to operate the equipment.

The initial setup took some time because of remote programming issues. The second visit helpted but did not fully reolve the problem.

Too difficult to understand. Did return in an attempt to exp;ain things better.

Since the initial set up was not done completely we had Travis the in-house consultant come and fix it. He did a great job

The techs that set up the system need more training

I'm not sure this was worth it! They connected a cable to my surround sound and to the head phone jack of the new tv. That was it!