Customer Ratings & Reviews

Still have issues but did not do it while tech was here

The agents disconnected my Vizio sound bar and connected my new Bose 900 sound bar, however, they did not know how to set up my TV with the new sound bar. Ultimately I had to go through the setup to make the sound bar work. These guys need more training.

Was not able to make remote work with sound bar and tv

Damage to walls and wires exposed, overpriced. Hook up only required turning it on

Aircom T10 was not programmed to turn on and off with my rèceiver

The sound bar to this date still varies in sound clarity. With or with out my wife’s hearing aids or mine. Sound at the bar goes in and out of voice clarity my wife is very disappointed in it’s performance to the description. She calls it a grossly made statement misunderstanding of the advertising to the quality of voice clarity and i to feel the same. With that being said we wish to return the item and look else were please. The sound bar is what we hope it to be but NOT. Thank you for allowing us the explain our disappointment and most of all the Qeek Sguad for there efforts to make thins work during the 5 to 6 trips made. Vic and Pat Kulikowski

TV and soundbar were set up at same time. Other than the installer being nasty, all is OK

3rd party service, not Geek Squad. Said sound bar did not work. I took the equipment to store and it worked fine. Geek Squad is coming to reinstall. No more 3rd party contractors, please!

Professional work that will not go unnoticed. This

Never let Best Buy send a contractor to do the set up. Insist upon a Geek Squad member.

Horrible they did not hook up things properly. The tv is not google hook up. They plug in the sound bar but did not hook it to TV and make sure it works

Geek Squad installed the Sound Bar improperly. I bought 2 sound bars, one for my home and one for my father-in-law. my father-in-law's sound bar only needs to hit once. our sound bar need to be punched 6 times to make the sound bar come on with the TV. I asked the Mgr yesterday if the Geek Squad had someone in my area fix the issue. he said all i need to do was to un-bluetooth the remote from the sound bar and reinstall. I said that is the reason why I paid Geek Squad to install it right and he told me that was all he could do but gave me a copy of the receipt and said I could call corporate.

Did not how to connect some of my components. They need more training.

Still due the service. Needs to be rescheduled due to COVID19.

not done, speaker wall mounts was defective in box and after 3 attempts and 3 calls and miscommunication about new speaker wall mounts who is getting them. Still not completed installation

As an educated person in electronics for many years,I was was insulted as they treated me like a dumb blonde assuming they were superior. When they couldn't answer my simple setup questions and I explained the existing setup I decided to cancel their service for more experienced and customer friendly people

the agent didnt explain how to from tv to other functions on tv

VERY VERY RUDE GEEK SQUAD STAFF THAT WERE SENT TO MY (CASTLE)!!!!! THE YOUNG LADY WAS CAME TO MY HOME! I ASKED HER TO LEAVE MY HOME! SHE SHOULD BE SENT BACK TO LEARN THAT WHEN YOU ENTER SOMEONE HOME!! HER RUDENESS IS NOT BE TOLERATED! ESPECIALLY WHEN SHE ENTERS MY(CASTLE)!!’

Idontthinkitworksbutinstallersaiditdidnotrealpleased

No One showed up to install the Soundbar I purchased. No One called to say they were not coming. No One called to reschedule the installation. I called Customer Service, The Representative had No answer for why the technician was A No Show. I Canceled my order and requested a Full refund. I returned to the store and requested to speak to a Manager, Who seem to not really care that the Technician was a No Show and did not care that I had canceled my order and was there to get my Refund. That Sucks!!!!!!!