Customer Ratings & Reviews

Geek Squad installed the Sound Bar improperly. I bought 2 sound bars, one for my home and one for my father-in-law. my father-in-law's sound bar only needs to hit once. our sound bar need to be punched 6 times to make the sound bar come on with the TV. I asked the Mgr yesterday if the Geek Squad had someone in my area fix the issue. he said all i need to do was to un-bluetooth the remote from the sound bar and reinstall. I said that is the reason why I paid Geek Squad to install it right and he told me that was all he could do but gave me a copy of the receipt and said I could call corporate.

TV and soundbar were set up at same time. Other than the installer being nasty, all is OK

Never let Best Buy send a contractor to do the set up. Insist upon a Geek Squad member.

Had Sony TV and Sony Sound bar delivered and installed. The technician did not know the TV feet were adjustable and said I would need to put a block of wood under the feet so the soundbar did not block the screen. After I helped him figure out the feet did adjust, he could not get the sound bar to sync to the TV. So I needed to return it to Best buy. He said even though he delivered it I would have to return the sound bar myself. I have COPD so this was a hardship for me. Nice customer service!!!

Did not how to connect some of my components. They need more training.

There were 2 Geek Squad members. One was very rude and rushed through the job. She rushed so much that she did not install my TV correctly and left me with a dysfunctional TV and sound bar. I had to call a technician from another company to come and correct her many, many mistakes. He found she not only install the TV and sound bar incorrectly, she also broke the cable box which had to be replaced. I will not trust the Geek Squad for any job in the future.

Idontthinkitworksbutinstallersaiditdidnotrealpleased

Still due the service. Needs to be rescheduled due to COVID19.

the agent didnt explain how to from tv to other functions on tv

You could do this yourself with proper instructions. Tv was already setup. It took 1 min to setup the soundbar.

normally the tv install includes cable box equipment...I didn't have any but the sound bar I purchased from best buy needed to be plugged in to the new tv (from best buy). they said they would have to charge me $49 wow, really all of 5 minutes.

As an educated person in electronics for many years,I was was insulted as they treated me like a dumb blonde assuming they were superior. When they couldn't answer my simple setup questions and I explained the existing setup I decided to cancel their service for more experienced and customer friendly people

Initial setup was fine but I'm finding issues as I use the item. For instance, hitting pause on the remote disconnects the sound and getting it back takes some playing with the item controls.

Showed up and said sound bar doesn’t work with TV hdmi on Tv digital plug on sound bar. Yet they were sold as package.

It would be worth you while to provide training in the technical aspects of sound systems for those in the sales dept.as they are sorely lacking in such.

Surround Sound Speaker was not set up, only plugged into the wall socket

I was told I needed this for sound bar calibration. When they installed it, all they did was plug it in. This was not needed. I went to the store and they issued a refund.

The tech that was sent wasn’t trained in home theatre so he could do nothing towards resolving our service ticket. Now we’re being rescheduled another three weeks out! Unacceptable!

The sound isn't great but it is ok. Even with the subwoofer it has very little bass.

Installer was explicitly required to setup soundbar using HDMI ARC with CEC control, but he only connected optical cable and left customer’s resistance. When called by customer’s son over phone, he lied by saying HDMI ARC and CEC was installed and working. When customers son finally was able to visit the home, he saw the bad installation.