Customer Ratings & Reviews

The tech said the scheduler had not booked enough time though I had completely described what was required. Tech only partially hooked up the components, argumentative but finally with our insistence switched wiring/cables so that all speakers could play simultaneously. He left out one component entirely. Consequently, the speakers that have had excellent sound for years now sound terrible and two areas still project sound when the sound is turned off!!! Hopefully someone in your company actually reads these comments and will contact me about the situation! Thank You

Geek squad refused to come and install the sound bar. After canceling several appointments they finally said we do not install sound bars. Seems like those who schedule the appointments would know this information. They also failed to deliver the sound bar after scheduling deliveries twice and not showing up. I finally had to make arrangements to one up at the store. One is probably too high of a rating for their service.

Continue to have a problem with the sound bar. The voice is not syncing with the lips I even change my cable company and it’s still happening on ABC mostly. So I don’t believe it’s the cable company. I think it’s the sound bar which I’d like to throw out the window very very discouraging. Will go to Best Buy to see if I can return this. Geek squad has been here but problem still persist so I don’t think it’s them

This particular agent did a fantastic job on theater installation. Another agent that "set up" my computer was a total disaster. Did only 1 of 16 tasks listed in the service. She also ruined my telephone system, attempted to install a fax what fried my analog to VOIP box, installed an interface for printing that was deficient, not even listening to my instructions, refused to test any of her work, and found repeated false excuses that were false to leave the job immediately

This item seemed to get lost somewhere in the overall process. When the installer arrived he didn’t know anything about this item. I drove back to Best Buy the next day and arranged for a refund. I would have been much happier if everything had gone as planned.

The sound bas was the wrong type for my new TV. It was not purchased at best buy. However I paid $88.00 for the squad to setup and that could not happen.

install was fine....review of remote use was very lacking or non existent.

Sound bar still not working we paid for the techs to come out two times. Showed them the problem both times...Still.not fixed.

After returning to fix a problem with no sound from the audio system when streaming Amazon Prime we discovered that the cable signal no longer works with the TV. We still do not have a functioning system. I texted the technician to return and finish the work but as yet no reply. When I have time which is very limited with my work I will have to come into the store to arrange for the Geek Squad to return. It took four weeks waiting for the installation and now has been a few more with an poorly functioning system. Seems that when the set up is completed the techs should to a full functional test to make sure all is working.

Just had my basement redone because of a flood. TVs and soundbars were already hung by my contractors. Called geek squad to connect soundbar and speakers. Tech came and called me wanting to know what to do. Red Flag #1. I expected my speakers to be set up in optimized way to enjoy my surround sound. All he did was turn on speakers to make sure it worked. 2nd soundbar he says needed optical cable. Shouldn't he have one Red Flag #2. He was gone in 15 mins on 2 soundbar installs. Total rip off I even paid $200 for the total protection plan. Where were the helpful techs that made suggestions and adjusted everything? Not at my house

Didn’t really have a problem with it and it works fine.

Paid $500+ for take down, set up- service not completed

quite simply this has been the worst purchase experience of my life as I ordered it twice and both times the soundbar didn't work. BOTH TIMES! The Geek Squad was great but Total Tech doesn't communicate well with them nor does Best Buy and so the whole experience has been hellish and I was asked both times that I should return the item which was absurd considering it didn't work and it truly is up to you to return it and not to make it difficult to get an exchange.

The physical installation was fine and easy inasmuch as the area was prewired. The tech showed me how to turn the AV system on and coordinate with other components. He merely adjusted the system capabilities to "his experience" settings. He did not use the built-in adjustment procedure for the receiver. Now having issues with sound clarity but unsure of what or how to adjust. No training regarding adjustments. Zone 2 speakers will not turn on. System says they are on but no sound. The individual components are great, I think, but I really don't know how to maximize the experience. Not a significant difference in sound experience for TV, movies or music despite the $$. Was expecting more!

The geek squad selected the settings. They were right on.

I've not used it as yet. But will let you know when I do.

The first person that came in December sat with me and showed me and helped. He was great! However, the problem still existed so I called to have Geek Squad come again, The two men didn’t help or talk. Didn’t fix problem at all. I would ask them a question and they didn’t talk. I told them I would call again to get someone else to come to my home to fix the issue. They were horrendous and rude. One tried to be nice after I said they could leave but still didn’t fix the problem. Worst service experience ever!

I made the appointment for Saturday to re connect a old surround sound system they came on Friday expecting to hook up a soundbar. my aunt was home so let them in with me on the phone they hooked it up but now its all messed up... cant hear netflix movies on the tv sound i called Nigle back he said he would come and fix it and never showed and will not return my calls so now what someone else has to fix it

The service to install the BOSE soundbar had been pathetic. The tech walked away from first installtion appointment saying it will take BOSE long to install update. We had to reschedule second appointment and it was just a site survey, no corrections were made. When I called again the CS said that she opened a review into the installtion and a manager will call me its more than 48 hours and I have had no contact from any best buy manager. So unprofessional. DO NOT RELY ON GEEK SQUAD THEY DO NOT KNOW HOW TO FIX ISSUES WITH HOME THEATER

The audio connections within the home theater system were all that was done. I was unexpectedly charged a separate fee for the setup of Zone B. With a new receiver, I believe that the system should have been balanced as paret of the audio setup.