Customer Ratings & Reviews

Your team couldn't set up the sound system. They left and promised me a refund. I am officially requesting a refund of $99 for the setup, which wasn't done.

The two geek squad representatives installed the new sound bar and explained it's operation constuctively and professionally.

A total waste of my time I had an issue with my surge protector / Line Conditioner I needed Geek Squad to either repair or replace the unit. When the tach came to do the job his work order said "Sound Bar" which I have never owned so there was nothing to repair or replace. And I was still charged the $ 79.99 for an incorrect work order

The guys who came out were accommodating and friendly. Best Buy charged $99 to test our Bose sound bar. These employees tried to turn it on and said it did not work. That was it. $99 - no testing beyond that. There was no technical testing beyond on/off. The other charge was 49 to set up sound bars which they said did not work, so they charged any way - nothing to set up- of course how could you set up sound on non working sound bars. A call resulted in no reply. They have are non-responsive - do not follow up - they have your charge card and that is the name of their game! I do not recommend. The techs they send out are limited beyond hanging a tv on the wall. I doubt they post this review!

I scheduled an appointment to have someone from the geek squad come to repair the tv sound bar that was installed by the geek squad, since it was not working correctly. When the tech arrived, all he did was ask me for new batteries, to which he replaced the old batteries in the remote and supposedly changed some setting on the TV. When the TV was put on later that evening, the sound bar still was not working correctly. Currently, the sound bar is still not properly working. I’m extremely dissatisfied and beyond frustrated. This was my third attempt at getting this sound bar fixed and nothing has been accomplished.

Have only had to use this once since shopping at BB.

Sound bar set up never happened nor did the mounting of my frame TV as service guys refused to go through attic to run cable

Horrible experience and do not think I should be charged. Two agents were unable to synch the sound board and TV and they left me with two remotes to use. I could have just plugged the sound bar in myself. That is basically all they did. My overall service with Best Buy since moving to Ocala, Fl. is horrible at best. The store is mis-managed if managed at all. The check in system does not work. Folks are not available to help almost anywhere. Etc....

Agents installed but didn’t give enough instructions for use. they are coming back out to re-evaluate.

I told the person scheduling the appointment several times I need someone to help set up my AV System (surround system) similar to what I paid Geek squad for at my old house, but the technician said he only works on soundbars. I told him same thing as when I was in Best Buy scheduling the appointment that it’s not a sound bar. Audio is only working for cable, but doesn’t work when I switch to Netflix or Amazon prime so I’m very dissatisfied.

Needed so technician told me this set would work fine

We purchased our Sony TV and soundbar back in November. They came and connected everything. Our soundbar stopped working. We waited for them to return and swap out the soundbar. It would not work. Then they said it was the "mother board"in the TV and would need replaced.

The sub woofer is way to loud for the sound bar, base drowns out everything. Too expensive for what you get.

Horrific communicationThe geek squad Is impossible to reach by phone so I went into the store and was met with no answers to important questions horrible service I will be seeking a refund on all the geek squad fees and all the extras I paid for I have dealt with Best Buy for many many years and spent tens of thousands of dollars I’m done this was a horrendous experience the only positive experience was when they were willing to take my money

Service was not completed- connection of remote to STB only partially works - no channel change functionality

Some dumbest people ever had come over to my apartment. They said was not compatible after drilling holes in the wall. I installed it myself a week later. Now i have to get a quote for 3/4 in hole they left. If you get the the non-full motion mount, you should he ok with wall anchors they used. However, do not trust them will full motion mount.

The Geek Squad came and set everything up (or so we thought). We turned the tv off and the next morning, we could not get the sound bar to work. I cannot say too much at the moment because the Geek Squad will be coming out on Monday.

The "Tech" person you sent DID NOT have the knowledge to add this item to the system - WHICH I BOUGHT FROM BEST BUY and which worked when it was disassembled when I sold my house. I DO NOT think I should have had to pay for this, nor the service agreement that was supposed to suppy this service!

Washer 1st use; did not work....same day as delivery. On phone hold for over 1 hour. Then could not give me a date to replace within 2 days. Then went to store & Geek Squad said they could not do any better. Beyond their control per Appliance manager. General Store Manager was not in. I am traveling out of town, and now have to go to laundromat to wash clothes .Replacement is now August 4th. Hopefully the new unit works. I feel I should have a discount due to my inconvenience. #1121203963158.

The agent was here for over 3 hours, he kept on wanting to leave even though job was not done. He did a terrible job but we are not engineers. Today my brother in law who is out of town and an engineer took a look and said it was all done incorrectly. So bad he could of blown our amplifier. I just spend 20 Minutes on the phone with Best Buy and nobody could refund my money. I would like to cancel my membership as well. I see no value in having bad technicians as a service.