Customer Ratings & Reviews

We ask to have our reciever installed. First appointment time came and went, hour and half later they showed up. Came in installed and left. Did not explain anything. Tried to get some information on operation of the unit. The tech reached in the box and said here is the manual. It was not. This is not a plug and play unit, I am very dissatisfied with the service. I will never use them again. Plus the tech scratch the cabinet, did not say anything. Just poor service.

I talked to the guy who sold it to me.said they would come and adjust my surround sound.when they got here said they could plug in the panamax but weren't qualified the adjust my surround

Agent was to hook up soundbar. Said bar was defective. I had it working about 10minutes after she left. She went to website and called two other techs. Allthough i told her about 5 times the link up button was on base box. Would not listen to me. PS Ihad it installed before she even got here. I was hoping she could link to tv, and Alexa. So much for that

they did not connect all of my devices, and then said I needed a booster box for my internet. So I purchased it and it is not connected to the internet.

Tech was not like any I encountered before he came almost 3 hrs late and rushed through set up of sound bar. It was not working properly when he left I called him with in 3 minutes to tell him that..... his response I'm late for my next appointment call and make another appointment or return the sound bar .......very unprofessional.

It was not the Gek Squad. It was their third party installer. They did a terrible job.

They did not fill my request to connect my Sony Sound bar to my Sony TV and make sure all of the features work properly.

The TV was connected okay, but we were not shown how to use the new controller. Very disappointed. We paid $200 dollars for the set up which included $50 to connect the audio. It was one wire.

Sound Bar is still sitting on the dresser desk and not setup and after a month now noe has show up to complete setup.

Canceled my whole order because of them! Worst experience of my life.

I knew I was going to have to set up the universal remote system (Harmony IR) myself, but as it turns out they did not correctly attach everything that had oreviously been attached to the other TV. I specifically told the salesperson what my setup included, apparently it did not get communicated to the installers. I had to contact the guys who had done the original custom installation and pay him to correct what these guys did wrong. Regretting not hiring him to begin with, as he would have charged me less than half what Geek Squad charged, and he would have done it right the first time!

Left me sitting with a defective QN 90 A tv. While I can watch it, he didnt evev adjust the picture to fit the tv so the picture is too large to fit the screen.

I have discussed with BestBuy as my order was not delivered to store on time so reschedule the audio set up service and they told me to wait until the day of appointment to see if I do not get the item at BestBuy then tell them to reschedule. I could not reach the person or do it online or by phone on the dat so I went to Bestbuy and the Geek sqaud person "Lisa" spoke to the service guy and told him to reschedule the appointment and told I will not be charged for it. But later when I checked I was charged for the service. Worst service from Bestbuy.

The Geek Squad person was efficient and instructed use in an understanable manner. However after one week the soundbar would not interface with our TV. I called the Geek squad person who had given me his card and both times I called he di not respond. Poor customer service for which I paid obet $200

Doesn't sound much better than TV speakers. My advice -- spend a little more for an upgrade.

To date I still do not have any soundbars. The computer requests that I make an appointment for installation. It verifies the appointment. Two hours later it cancels the appointment and requests I make an appointment to have the soundbars installed. This has been going on since purchase. You apparently have a software glitch that, so far, to my knowledge has not been fixed. I would like my soundbars. This install problem appears to be limited to soundbars.

Tech had a hard time connecting. Speaker had crackling sound at high volume. Can’t seem to connect with Geek squad

Had to buy a new harmony remote with my replacement AV tuner. Geek came out , we had to go on the internet, he ultimately had to "phone a friend" to get this $250 remote to barely function. He had the AV set up in an hour and had to take 3 hours and lots of external support to get the remote to co-ordinate, HE TRIED HARD. Just had junk to work with. Still have NOT had a smooth transition from TV to MOVIE or XBOX yet. TV will turn off and have to press sequence of ON-OFF- then TOGGLE to get it to come back on.

I probably should not have gotten this because it does not seem to be better than what i had before. Now that I have it I will continue to use it for a while anyway. I am not sure if I can take it off my system.

First remote set-up did not work properly. Geek Squad returned and fixed the problem. The remote now works well. Geek Squad was polite and professional, but expected proper set-up the first time.