Customer Ratings & Reviews

As of today, the cables have not been covered and hidden as I was told would happen when installed on wall.

Technician Installed four speakers instead of five and out of four one was not working (which eventually I had to fix). Installation expert didn't tell me that wire for one speaker was missing and when I called he said the wire was missing and he need to comeback and install the wire which would cost me for extra trip + extra for wire (he should have told while he was installing and not later when I can called him to tell that two speakers are not working). I called the store manager and was told that I will hear back in next few hours and now it is few days and I am still waiting to hear back.

I was given a service window of 7am-1pm. This person did not show up on time. I called at 1:15pm and talked to a rep. I said I was not available after 2pm. They asked the technician to call me. He called and left a voicemail at 3:40pm. I called back. I could not leave a message; his voicemail box said the mailbox was not set-up and would not allow me to leave a message. Totally useless!!!

The agents have been out Twice to fix the Sound Bar connection. They were very professional and nice people. Unfortunately they could not completely fix the problem and I had to bring the Sound Bar in to be sent out for repairs . I have a Warranty with the Sound Bar and was disappointed that I have to wait 5 to 6 weeks for an answer on the problem and return.

Product doesn’t stay connected and is impossible to reconnect…

I don’t feel it was right that I was charged $79.99 for setup just because I requested setup after I got the sound bar home and realized I couldn’t do it myself after I was assured by an associate at the store that it wasn’t hard to install.

Things are still not working properly. I have problems with my digital optical audio.

After three (3) visits it seems tp be working as well as it can

This TV was mounted above the treadmill, but the Geek Squad personal couldn't connect it Comcast. Nothing wrong with the mount or the TV, just could watch until I had Comcast come out.

I couldn’t wait for this survey. My geek squad guy was as ornery, nice and nasty as they come, he was horrible. I needed a outlet bar & he told me he only had 20mins to complete this job. I spent $100.00 for 20mins? Kyle or Kevin needs to be let go! He was nasty telling me what I could do just in case he had to leave I hired him I don’t think I will be getting the geek squad again ! I thought I was doing the right thing

1. The soundbar did not improve the sound of the TV. 2. I had no real place to locate the big bass box that was not expected as it was not explained to me when I bought the associated TV. 3. The Geek Squad did not install the TV and sound bar, as I requested. 4. The TV and sound bar were delivered weeks after the promised date.

decent installation but hurried and not good explanation to the customer. Some folks (I am one) need better and simpler guidance, and maybe some printed materials for reference.

Appt was from 7am-1pm, didn’t show up till 6pm and had no contact with them all day!

Really does not add up to be what I expected for the price I paid !!!

the teck new less of setting the bose soundbar than me. he did finally got some sound out of it. sounded real bad one speaker was not working at all.$140.00 waste. pulled out system and took back.

The first tech called to confirm. Sent an email. Came to my high rise and left without notifying me. Then after I had been waiting two hours, I called him. He lied to me and said he called me to say he cannot come up. Absolutely unacceptable. If he lies about that how could I let him in my home?

The Geek Squad agent did a good job hooking up my new audio receiver to all of my other components. However, after only a few weeks the audio receiver now has to be unplugged from the surge protector every evening then plugged back in the following day because it will not completely shut down. I was told by a Geek Squad agent that the receiver would have to be sent back to the factory for repairs and I would be without it for several weeks. I am NOT a satisfied customer!

Came in with broken freezer. Called customer service- they refused to set up a new delivery appointment . I paid gor the stuff- they came in with a broken freezer- and best buy dont want to even clarify when I can get the item I paid for.

Agent installed two replacement solar motion detectors. The first two flooded and failed after three months. Two days after installation the two new ones have gone offline. I have messaged/called three times and no response. Solar detectors are not functioning and I don't know if it the equipment or installation. And all this on the fifth installation appointment that was made--first four were no shows.

Horrible delivery and install team, they never show up on the day of delivery and install. They didn’t even call me to let me know that they wouldn’t be able to deliver my tv and surround sound system as promise. I waited half a day and it was past the schedule time for delivery and install, so I called them. That’s when they told me that they wasn’t able to deliver and install, they didn’t even have the decency to call and let me know. Wasted my day waiting for them.