Customer Ratings & Reviews

It was as if these guys never did the job before. One of them (Samuel) immediately started saying “we’ve got a problem, you didn’t pay for WiFi setup”. I said I paid extra to have it set up and mounted. It took these two 25 minutes to do the job and were out the door before I could even see if the sound bar worked. Next time I’ll pay twice the price for my own electrician. Yikes.

My appointment was changed three times before I got my product.

I have to do it myself afterwards. Only the sound bar was connected not the base model.

Yes, the techs (2 of them) fixed the problem, but a flat rate of $125.00 is rather steep for something that only took 15 minutes at most.

They came out to help see if my new tuner was hooked up correctly as it seemed to not push out much power. They said it was hooked up right & only suggested to maybe get new speakers to possibly fix the weak audio output. They didn't seem to want to be there & were short with their responses to my concerns/options. I would like for another geek squad crew to come out with speakers to see if I'll get better performance with them.

The third party that came out over complicated things..... There was a point I couldn't even get a straight answer from the individual.... Unpleasant experience

Appointment commitment was not honored for the fourth time

the whole performance of installation was very bad

The agent at the Collegeville store reactivated the touch pad on my laptop, and was unable to deactivate it. He went to the rear of the Geek Squad area, came back, and announced that there is no way to deactivate the touch pad. Because of dealing with this for the entirety of my appointment, we dealt with none of the issues I came to discuss. An atypical but still unacceptable visit.

Geek squad came for the wrong thing. Wanted them for training on the controls of the TV and soundbar not the installation.

The Geek Squad member was very knowledgeable and did a great job with the audio. However, the Atmos Sound bar is still switching back to TV speakers

I really would really have really chose 0 stars if I could’ve. It was the worst experience I’ve had in a long time. This person should not have ever been hired. Could not do even do the simplest task I hired him for. Never before have I heard I can’t do that so many times. If you want the job done do not hire the Geek Squad be smart And call New England Data Tech. They are extremely intelligent, knowledgeable and can clearly get the job do right. You get what you pay for. A bargain is not always a bargain.

Did not expect a bad service from Best Buy after so many years being a loyal customer. Needed to request several services. Did not get a possibility to talk to anyone in Oakdale, MN. Always sent the call to Asia where they did not know anything about anything. Did not get any help.

Geek squad was not prepared to mount my soundbar to my television did not have all the proper equipment

I'm still waiting for the reschedule appointment to do the service paid back in Sept 29, 2023. Order 1123272262303 I went to the San Bernardino and I was told to wait for reschedule for the service. Nothing so far...

Had to come back twice. Awful attitude. Don’t waste your money on them

Was not a sound bar set up. They were supposed to connect my Bose Lifestyle 650 sound system. None of the representatives seem to have any knowledge of how to connect the system.

Never showed .......................................

Very unorganized with appointment time. Was given two different times for an appointment and they show up unexpectedly. Didn't even walk through how to set-up my surround sound in case I mess up the programming with the surround sound. Should've called Bose instead to set-up my system.

The associate got my sound bar up & running while he was there. The very next morning, i powered it up & no sound.