Customer Ratings & Reviews

Never performed as promised. Requested review of adding my Bose Home Theater System never performed.

Showed up a day late. Hung the tv. Tossed the remote and said "There you go" and left without sorting the wires, programming the tv or setting up anything we PAID these con men to do! Been a Best Buy customer a long time... not sure anymore...

Waited over a month for this sound bar to come and it never did. We had 3 delivery dates - 4 hour windows - all canceled. If you’re going to sell something, make sure you can get it or keep it in stock.

Someone doesn’t know how to do their job. Polite people but still no success.

installing was ok but the service was a bit not adequate the person did not have tech knowledge to set up my equipment correctly

Not impressed at best ! Date was cancelled at the last minute,was rescheduled for three weeks later without my approval,and was offered 100 dollars off for the inconvience,person doing that was reading off a script. DONT USE THIS SERVICE unless you want a major headache from unreliable people

They were no call no show!!! Extremely let down by the way Best Buy service has declined.

Best Buy installed the sound at at my home. It has not worked since day one. We reported immediately Best Buy came back out two or three weeks later staged it could not be fixed and they would not replace it. Total waste of money after spending almost 5,000 on a tv and sound bar

Agent had no clue how it was done. Remote is still not working. He was here for over 90 min and left.I am no better off now then when he came. A waste of money. Agents should be trained on each product. The rear speakers were getting very little sound and the agent had no idea how to correct the problem. Very disappointed.

We paid $99.99. Now I get a bill for $49.99 I don’t understand!

The reason I upgraded my receiver was because I wanted it wo work with Alexa. The tech plugged it in but couldn't get it to work with Alexa. After he left I had to redo the entire set up to get all the components to work together. I still can't get the speakers to play from Alexa through the receiver.

Set up of surround sound system was not good. Ended setting it up myself.

The agents just pressed a few buttons on the receiver. They didn’t check the wiring on the speakers as I had hoped. They told me to keep an eye on it, and they walked out. Yet im charged 107 dollars still.

The techs connected my sound bar and DVR but now I realize the Sony TV actually sounds better without the new system… sad to say! The Geek Squad did their job; the contract system is flawed!

I told the gentleman my device wasn’t working properly, they said they would come back they never showed up !!!!! Very disappointing

I wanted wireless headphones and over-all audio set-up. I explained this to TWO floor reps. They sold me headphones, $90. A Geek squad appointment was made for $130. The squad tech came, first time, surveyed my TV etc. He said I needed to buy a analog-digital converter, $30. His second visit was a bust. My TV does not allow for ANY audio output! FLUSH MONEY.

not good work ......................................................

The contractors were unable to complete the job. Still unable to wrap up the situation and get a refund on the unfinished work Wanted to rate this a zero, but that doesn't seem to be an option

The tech from MasTec hooked up the receiver wrong. The surround sound wiring was wrong and the subwoofer didn’t work. Recalled Geek squad and Two techs from Dynamic Home Theater came 2 weeks later and hooked it up the correct way. The way it was hooked up by mastec could have blown some speakers.

Disappointed the Geek squad could not get my rear speakers forBose. sound system to work!!!