Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up. Scheduled 3 weeks out and canceled several times. Combination of delivery problems and inventory problems with not having staff available. Do not buy anything from bestbuy. Stay away they waste your time
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 4 out of 5 stars
perfect connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gentlemen and did a great job. Got all the cords hidden too.
This review is from Add-On: Basic Audio Setup
I would recommend this to a friendRated 1 out of 5 stars
Wrong hookup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer hooked it up wrong. Had to call for assistance and rep came out and fixed at a latter date. Works fine now.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad a no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were a no show. No calls. Just contual text message that would arrive at 10:30AM. Even call center in tulsa could not reach the guy. Management could care less
No, I would not recommend this to a friendRated 1 out of 5 stars
Lamo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad sent third party to my house they have not done any work themselves I am having technical problems and again they sent third party geek squad is garbage
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Timmo – I’m sorry to hear that you are having issues with your audio setup service. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can set up another appointment to get your audio working correctly
Rated 1 out of 5 stars
The sound bar keeps coming disconnected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV and the Samsung sound bar do not stay connected so that we lose the sound every time we turned them off. Very unhappy! We purposely had the Geek Squad install the equipment so there would not be this kind of problem.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Was not impressed with with the install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person apparently did not have the ability to install this device correctly.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
unk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thumbs down.Thumbs down.Thumbs down.Thumbs down.Thumbs down.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not able to sync the TV with the soundbar...going up makes it worse and not able to go less than 0 to get it correct...this all should have been done when the TV and Soundbar was installed
I would recommend this to a friendRated 1 out of 5 stars
terrible!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited in three days from work and the install never happened! First day they thought the work was complete. It wasn't even started. The second day the tech actually came, but didn't have the equipment he needed. The third day no one even came.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time out of your day to share this experience with us. We don’t like to wait on multiple appointments without results, either! We are very sorry for any inconvenience that you’ve faced up until now. We certainly want this your service to be completed so, please call us at (800) GEEK-SQUAD or (800) 433-5778 for further support.
Rated 1 out of 5 stars
Hook up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought bought this receiver and payed geek squad to come install it and mount my speakers and all he did was hooked up 2 wires and talked about how hard it's going to be to mount the speakers did not even explain nothing his name was Anthony very poor service.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi, Star. Thanks for taking the time to provide feedback after having us in your home for this setup. I'm sorry if the Agent was unable to perform the additional mounting service. Most speaker mounting scenarios should be able to be completed under the additional charge for that service, but there are unfortunately rare occasions in which it might not be possible. I do apologize for any disappointment and I invite you to contact us at 1-800-433-5778 if you have any further questions or concerns.
Rated 1 out of 5 stars
Geek squad installed my tv, sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed tv, and sound bar were installed in a hurry technicians didn’t take the time to walk me through the setup, had a second technician come back but that technician was in a bigger rush soooo frustrating.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound bar they try to fix,3 times ,now they took out, now we don't have one.been gone 3 weeks so far
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Could not get hearing aid unit to work properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad familiar with hearing aid setup to digital optical output, but could not get it to work with new installation.
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, didn't call to reschedule, the best thing was they gave me my money back. If they could get less than a one star rating I would give it!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Sony sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is not working properly the goes on and off the sound the installer came twice to correct the problem but still the problem continues on and off
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Install from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had the worst experience now 3 times with install from Best Buy when using third party…. NEVER use them Geek squad techs only
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Installed sound bar badly several times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have been to my house several times to install a jbl sound bar. Every time they show up, they dont knk ehag fhey are doing on the install.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a good job a connecting everything to the right HDMI. But the cable management was not don’t good at all. One of the reasons I wanted them to do it. Was so they could organize everything up nicely. Anyone can just plug in a hdmi.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate the feedback on your recent audio setup. I understand that having the cables nicely organized is important, and something I would expect as well. I am glad to hear everything is working as intended, but if you are not satisfied with the service, please contact us at 1-800-433-5778, so we can look further into your work order with you.
Rated 1 out of 5 stars
The agents have not been able to complebasic setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime they come back it seems I need another part. So far i just keep paying out money and still don't have audio coming out of all my speakers. Ready to return all equipment if nothing is resolved.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.