Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up at my house to instal TV’s. No Geek Squad only empty promises and 14 appt cancel from Best Buy!!!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
No installation done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He disconnected our sound bar and that was the reason why we called
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
FIRST APPOINTMENT: NO SHOW, NO CALL, NUTTIN'!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FIRST APPOINTMENT: After a full day waiting, a no show, no call, no nothing! Infuriated to say the least!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Total failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third party substitute Geeks have NEVER SUCCEEDED to complete a job satisfactorily. Be wary if you are told you are getting other than Geek Squad members to do an installation for you.
No, I would not recommend this to a friendRated 1 out of 5 stars
No caring to address issue within 15 day return po
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fix my soundbar issue and due to their lack of caring, exceeded the 15 day return policy.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t get done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought audio wire for this job and was told they would run around room. They completed mounting projector, which looks wonderful, but the wire was untouched.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Congratulations on your projector! That sounds awesome! However, we're not fans of techs leaving before the job is completed either, so it's understandable that you're wondering what's going on the audio. If you paid for audio to be set up when they came out for your projector, please call us at (800) GEEK-SQUAD or (800) 433-5778 so we can redo the service under our 90-day service warranty.
Rated 1 out of 5 stars
Do not do business with them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bunch of crap. They sold me a 200 hdmi cable that I didn’t need. Also sold my geek squad package that is not worth any money. What a stiff
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Receiver hookup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not let Best Buy Geek Squad hook up my equipment ever again the guy who hooked up my receiver did not explain anything completed the job and left
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose unit was hooked up, but I received no instructions on operation. I still don’t know how to adjust level of bass output
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
nothing was fixed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was NOT a setup - it was a repair as surround system was not working. I should not have been charged. ALSO, it STILL is not working.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out to us about this. I'm sorry to hear about the experience and the continuing issues with your sound system. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
2 trips so far...not quite done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.hopefully third trip top our house will complete this install. Best Buy has great products. should step up their service game. we have no other options in our area.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello, Chad, We strive to complete audio installations in a timely manner. We would not want you to make multiple trips to our store as we understand our customers time is valuable. We recommend speaking with a store manager regarding your experience. You may also contact our agents at (800) Geek Squad or at (800) 433-5778.
Rated 1 out of 5 stars
sound bar issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar still does not work... tech had it working, quit working after he left.
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
never hooked up the subwoofer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They set up the TV and soundbar but never connected the sub woofer. Difficult to contact and I have given up after no response on my inquiries
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to get in contact with us. I apologize for the lack of contact. We'd be happy to help you out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never set up the sound bar. So really not helpful
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad reset the Harmony Remote to turn off TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad came back to reset tthe Harmony Remote to turn off both the TV and receiverf using the off button on the Harmony remote
This review is from Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Tv setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show. the geek squad member never called me back and was a no show.
No, I would not recommend this to a friendRated 1 out of 5 stars
BUYER BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE: UNPROFESSIONAL ATTITUDE AND DID NOT DO WORK TO SATISFACTION
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
All the employees said it could be done at home 0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Each employee says how to install at home differently. None of them worked out !
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
They cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad performed the site inspection for TV over fireplace mount and then they cancelled on me on the install date. Said they couldn’t perform the install.
No, I would not recommend this to a friendRated 1 out of 5 stars
3rd Party + Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 3rd Insignia Speaker Bar , 2 Have Fallen Completly Off The Wall Poor Poor Installation
This review is from Soundbar Setup
I would recommend this to a friend