Customer Ratings & Reviews
- SKU:
- 8912061
Customer reviews
Rating 4.5 out of 5 stars with 7911 reviews
(7,911 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Told one price and charged more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price was supposed to include hookup of all components but charged $50.00 to hook up two speakers.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi martym – Connecting a surround sound setup does require an audio setup add-on in addition to the basic television hookup service. I apologize if this wasn’t explained to you at the time of purchase. If you have any questions about what the services we offer cover, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Unable to get it done left me in a hurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Atitufe told me to go buy different items went to store for help
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Was not needed, was refunded cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need. There was a mix up on this. but was corrected
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
has not happened
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for it and have not received the sound bar to be installed a month later
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jenn. Thanks for taking time to get in contact with us about this. I apologize for the disappointment and inconvenience in this delay. We'd be happy to help you out. Please either get in contact with your local Best Buy or call us at (800) GEEK-SQUAD or (800) 433-5778 to get started.
Rated 1 out of 5 stars
Not done yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for speaker brackets and I’m not getting showtime app
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Nojoy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to rate service when nobody shows up or calls
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Audio setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not use them again. I was not happy with the setup. They were 4 hours late!!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time out of your day to tell us about your recent Basic Audio Setup. We totally understand how important your time is, and we’re sorry for any inconvenience this may have caused you. If your audio is not working properly, please call us at 1-800-GEEKSQUAD, 1-800-433-5778 so that we can assist with this! Otherwise, we hope you will give us another opportunity to serve you better in the future.
Rated 1 out of 5 stars
This service didn’t happen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad is trying to rip people off! I am not going to pay for this!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this with us. We hope you give us the chance to better serve you in the future.
Rated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This person did not do a good job. it still does not work
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Still waiting for Geek Sqad to come to my home!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot review a service that has yet to be provided!!!!!!
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Did not syncronise with speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad agent did not syncronise receiver with speakers
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when appointments are not readily available. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Great good men
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good. Team was great. Even smelled good. I'd recommend them to my friends
I would recommend this to a friendRated 3 out of 5 stars
Service was done as promised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to give specific directions but after that the installation was done correctly and neatly.
This review is from Add-On: Basic Audio Setup
I would recommend this to a friendRated 1 out of 5 stars
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my audio was not setup. Geek squad came twice but did not setup thus far
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
This item was cancelled and another item purchased
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one came out to figure out what was needed for installation
I would recommend this to a friendRated 1 out of 5 stars
Not sure if I got any value from this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All they did was plug it in and show me how to turn it on
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Steve. Thanks for taking time to share this with us. I apologize for the disappointment you experienced as this is not the kind of service we aim to provide you. We hope that you will give us a chance to make it right by calling us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
my remote is still not working properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.please send another person to fix my remote issues
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Item did not come in in time for them to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I set up the audio and it was a simple procedure to do
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when your appointment doesn't go as planned. We're glad to hear you were able to get the devices installed. We're sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agents have been out five times and sound still doesn’t work
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry that your audio system still isn't working. Please call us at at (800) GEEKSQUAD or (800) 433-5778 so we can discuss this and try to find a solution for you.
Rated 1 out of 5 stars
FFFF———-
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FFFFFF———- Not worth my time. Not worth my time.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.