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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 7,918 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    A++++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond work to get my sound bar and my cable connected it took a long time but they never once got frustrated and made sure at work by the time they were done

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superb-outstanding--better than I could imagine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curt, Chuck and Nick were very professional. Everything worked as well as I could have hoped for. They made sure we understood exactly how the system works and what to expect from each unit. Such a credit to the organization.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth getting the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was excellent, all i have to do was use my remote after they left. It's worth the money to get the total tech

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad rep was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar to my tv in a short period of time and was very competent

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommended services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G Squad integrated Sonos amps into my home audio system as the previous system constantly buffered in and out. Once they set it all up they took time to show us the ins and outs of the new setup. No more issues and easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service call.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech staff were excellent, arrived on time, very efficient and gave me good advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the install of the Sound Bar. The installers were pleasant, professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as usual the Geek Squad showed up big time...they hooked up my Sonos beam with no problem....showed me how to get the best out of the product.....great guys!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    Local agents great. Phone agents horrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents who came to my house were great. Getting through the telephone agents was a nightmare. Transferred to 14 different agents and four dropped calls before I got to someone who never even answered my question. Eventually just gave up and scheduled an appointment for a service call. Five stars to the Geek Squad agents One star to the telephone agents. If you need help I would recommend you just go directly to the store and talk to a real person.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is much better than the 2 way bar. This I understand has 3 part sound. We wear hearing aids and this really helps divide the voice sound out so we can understand them. I rarely give excellent because nothing is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad...My jam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who setup my service deserves a raise. He was efficient and courteous and knowledgeable everything that is sorely lacking from customer services these days. I wish I could remember his name, but they know who serviced me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They set up everything fast and neat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected a sound bar to my TV set up in my basement and set up my new stereo system with a turntable in my living room/ dining room. They quick and clean. Also took the time to explain how to operate everything.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job installing my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technicians and thorough setup! They were detailed and explained everything thoroughly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Call The Geek Squad to Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad member diligently and professionally connected Bose speakers and other equipment to my wall mounted TV while securing the equipment in a specially designed cabinet.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Correcting my mess

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent (Arthur) rerouted my Roku and connected all my speakers. Then connected everything to my Roku remote. Absolutely wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They know their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient. They know their stuff! I had hoped that some of the cables could have been organized better but that's perhaps wishful thinking on my part.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Andrew was outstanding! knows what he is doing !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system ,great sound! Great installer! I love how you can play different room speakers together or separate.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that mounted my T.V. was absolutely excellent & the sound bar works perfectly. Truly Thank You!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took the time to review options with me. He was on time, professional and extremely efficient. He took the time to explain the sound bar! Really great job!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Profile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend them ,they are professional and respectful along with knowledge. Thats important. That's the key word.

    I would recommend this to a friend