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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 7,918 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Our Geek Squad Tech the BEST of the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was EXCEPTIONAL in his knowledge, made sure we understood how to operate the TV and Soundbar and explained in simple language what our product will do. GREAT GUY!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    They are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad people are exceptionally knowledgable! They are friendly, efficient, professional, and focused on customer service and customer satisfaction! They are the only people I will call for any of my audio or visual equipment needs!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't detail the various options on sound. Sound bar has delay in voice in some settings compared to video. Certain settings better for music. No manual. No information online.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was installed perfectly and sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well worth the cost!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always bring in the geek squad to help me design set up my system so that it works properly every time. No more problems about whether I’ve hooked it up the right way or not, the geek squad comes in to make sure it works for me and at reasonable cost.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad set up the sound bar easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my sound bar and it works well. We are enjoying it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tried hard to fix my audio problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My surround sound was an old system but he tried SO HARD and for so long to fix it. He was there for hours but it could not be fixed. He ended up selling me a new audio system for less than $200 which is fine. Not surround sound but the sound is good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service, worked quickly and efficiently. Personable installers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Be Lazy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re going to mount it . Let Geek squad do it. They will make sure it is centered and level.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad I called for the help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow that came did a great job hooking up my soundbar and explaining operations. He synced everything to my comcast remote which was so helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Went above and beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was some confusion as to what they were supposed to do when they delivered my floor speakers, but they not only delivered, but set up and equilibrated my sound system. My home theater sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cinema Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really excellent sound quality to go with our new TV. Feels like we can still enjoy "big" movie effects! Geek Squad was super helpful, efficient, capable, friendly, and respectful as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad Recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are higher and lower priced sound n=bars out there but this LG 5 channel mid priced unit met my needs. Affordable and buying the TV mounting bracket was worth the extra money. That way the sound bar moves with the TV.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Got my surround sound back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cats accidently disconnected my Yamaha surround sound system by chasing each other behind where wires were exposed. Wires are no longer exposed so that should not happen again. My Yamaha system is up, running and sounding great! Thank you Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad did a great job on my 55” TV/sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents completed the installation of my 55” TV and sound bar perfectly. Certainly eliminated the headache of doing it ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Quick Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV and sound bar was connected quickly. The technician orientated me on how to use both of the remote for my TV and sound bar. The technician was kind and knowledgeable!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    Sound Bar Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a 2 item install that day, replacement of wall mount and sound bar install. I did over hear the tech stating one screw on the sound bar didn’t match up so he left it out! Coming off of shoulder surgery, the wife helped me and we were able to line it up without much difficulty and installed the missing screw. , overall they were on time and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geed Squad did an outstanding job. Really knew what they were doing and took the time to make sure we understood how to operate system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Agent butter was the best!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek agents were awesome came did all installation. They were so polite, knowledgeable ,help and made us feel confident in their work and sincerety.that is hard to get that type of first Class service.!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fabulous Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is of extremely high quality and very reasonably priced. The sound quality is as good as the very expensive sound bar we have in our other family room.

    I would recommend this to a friend