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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 7,928 reviews
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    No worries for installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No guesswork required when the Geeksquad installs new products. Our in-house Audio receiver died and the Geeksquad was able to install our new replacement and get it working. They had a challenge, but succeeded and it works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service was excellent. It took them no time at all to set up our sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total techs were absolutely great setting up my sound bar system very efficient and professional. Very thorough

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad tech team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sono sound system is superb. It’s wireless and tiny but sounds great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived as requested and performed service. He is friendly and well qualified to perform the service requested. Great Service I would recommend Best Buy Geek Squad for service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Want to hire the Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a pleasure to have two smart, impeccably neat, proficient young professionals. They arrived on time, explained the process clearly, and never made me feel stupid when explaining how to work the devices they installed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy and proffesional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected the sound bar to my new TV set. The sound comes out simustaneously with the picture and in truly dolby stereo sound. Excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Efficient and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new home theater sound system and integrated it into the other devices. Fast, efficient, respectful of the space. Walked us through operation and customized it to our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed my sound bar, in speakers ver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my sound bar and speakers, and made sure I understood how to operate everything. Very satisfied!

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 4 out of 5 stars

    Installed new sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new sound bar. So far no problems. Old sound bar gave me many problems. Paid a lot for it also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my JBL Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young ladies that came to install the soundbar on a Sunday afternoon were great. They had the soundbar unpackaged and install/setup in a couple of minutes. Keep it up young ladies.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Could Not Have Done This By Myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was outstanding. With the mess of wires behind my TV, I did not have the expertise to install. Having the Geek Squad install this was definitely a great stress free installation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    get it done right the first time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great no complaints trouble free .soundbar was discounted with TV purchase so it made sense to just add it to the TV install date

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound bar connected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A representative from Best Buy's Geek Squad connected the sound bar to my TV and had it working seamlessly in no time at all!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed the sound bar, quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first sound bar. I usually depend on the volume of the TV. I decided to step into the something unique and different. This sound bar works for me!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar/remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician repaired my sound bar and got it running correctly, and he was very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installed my LG surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad was awesome. He connected everything in no time and showed me how to operate everything. Great job as always.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound . Always liked Sony products they’re reliable and last a long time . You get your moneys worth .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up soundbar on new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my soundbar connected to my tv and showed me how to use it. Very professional and prompt.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 5 out of 5 stars

    Sonos headaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they showed me where the problem was, even though at the time they could not resolve the issue, they told me what I needed to do to fix the problem

    I would recommend this to a friend