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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7918 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 7,918 reviews
  • Rated 5 out of 5 stars

    Geek squad installed tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job by professionals. They knew what they knew what they were doing, and they did it well.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Could Not Have Done This By Myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was outstanding. With the mess of wires behind my TV, I did not have the expertise to install. Having the Geek Squad install this was definitely a great stress free installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad to be professionally hooked up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job hooking up our Sony sound bar and programming it for us. They then showed us how to switch between the tv speakers and the bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with my new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our new 75” Sony TV and Sonos sound bar and sub. I installed it myself so of course I had to call the Geek Squad to make it work. Very happy customer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad Connected our Sonos Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job connecting our soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fast and effective…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the new Samsung sound bar and subwoofer at the same time that they installed our new QLED. They made sure all was working property.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great service all around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service instAlling sound bar and answering questions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    No worries for installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No guesswork required when the Geeksquad installs new products. Our in-house Audio receiver died and the Geeksquad was able to install our new replacement and get it working. They had a challenge, but succeeded and it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my New 85 inch TV. Connected my New sound bar & connected my other device. Looks great & sounds great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install my sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even that it would be easy to me to do by myself was awesome to have them installing my sound system - they were quickly and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad have always provided superb and very professional service while delivering and installing both my big screen tv and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did great job on installation of the Sonos sound bar. Had to add the Sonos app to my phone to control the treble

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad rep installed all accesories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep went above and beyond. A true expert and we are very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Want to hire the Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a pleasure to have two smart, impeccably neat, proficient young professionals. They arrived on time, explained the process clearly, and never made me feel stupid when explaining how to work the devices they installed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar set up went fast and sounds great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great , very happy with the sound bar.xxxxxxxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek insulation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, they knew their stuff, and answered questions. Very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Totally AWESOME!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents Majestic and Corey knew exacty what they were doing while getting Us set up. Very Precise and knowledgable on everything they did and when the project was completed it SHOWED!!! Thank you Guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad improved the function of our soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their soundbar setup was awesome. When we upgraded our TV, they switched our soundbar over to the new TV and changed the soundbar connection from Optic to HDMI, giving us to control the TV and soundbar from the Direct TV remote. This was a huge improvement from the optic connection which required the use of the separate soundbar remote to control the sound which was very inconvenient.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad set up my sound system.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my sound system. They knew the best placement for each speaker. The sound is perfect. These guys were very nice too. They would not accept a tip and I feel they deserved one.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great install Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hooked up everything connecting to TV a receiver, then speakers, and center channel to that . They didn't leave until they tweaked the sound to perfection before leaving.

    I would recommend this to a friend